Cross Border Senior Ops Associate (Mandarin)
About the job
SummaryBy Outscal
Ninja Van is seeking a Cross Border Senior Ops Associate with strong Mandarin communication skills to manage cross-border logistics operations in Southeast Asia. Responsibilities include overseeing operational performance, managing escalations, reporting on SLAs, and process improvement. Must have experience with logistics operations, process mapping, and problem-solving.
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Must know spoken & written in Mandarin & English as will be dealing with China market.
As a member of the Cross Border Control Towers team, the incumbent would be looking at the continuous improvement of Cross Border's daily operational activities, monitoring of performances across S.E.A as well as East Asia shipments, and overall governance of operational processes and best practices.
Daily Task
- Oversees overall operational performances of current solutions/products
- ○ Mode of transport
- ○ Vendor performances
- Management of L2 escalations, Ad-hoc ,or Exceptions
- Manage team deliverables and performances
- Daily/Weekly/Monthly reporting
- ○ Responsible for SLA adherence (vendors or team)
- ○ Billing/financial reporting (timeliness, accuracy, costing)
Operations Excellence
- Process flow and state machines mapping
- ○ Clear understanding of the overall solution (FM/MM/LM) offered
- Define and document clear working instructions, process flows, and SOPs
- Identify and root-cause current and potential issues -through audit, implementation, and execution (e.g. PDCA)
- Streamline operational flows for effective execution and productivity
- Derive process improvement plans and monitoring metrics
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