Head of Customer Migration

Job Title: Head of Customer Migration
Location: Stoke-on-Trent, UK (80% Remote)
Salary: £95,000 - £100,000 per annum + 10% bonus

Are you a dynamic leader with a passion for customer experience, transformational change, and the drive to lead a migration project? If so, we want you to join our team as the Head of Customer Migration in Nottingham.

About Us:
We are a forward-thinking and customer-centric company committed to delivering exceptional experiences to our clients. As we embark on an exciting period of growth and transformation, we are seeking a Head of Customer Migration to lead our migration project, oversee upgrades, and drive meaningful change.

Key Responsibilities:

• Lead and manage the migration project, ensuring a seamless transition for our customers.
• Oversee upgrades to our products and services to enhance the customer experience.
• Develop and implement a comprehensive customer experience strategy.
• Lead and mentor a team of dedicated professionals.
• Drive a culture of customer-centricity throughout the organization.
• Collaborate with cross-functional teams to identify and implement transformational changes.

Qualifications:

• Proven experience in a leadership role within customer experience or a related field.
• Strong track record of successfully leading migration projects and delivering transformational change.
• Excellent communication and interpersonal skills.
• Strategic thinker with the ability to develop and execute customer experience strategies.
• Experience working in a fast-paced, dynamic environment.
• Bachelor's degree in business, marketing, or a related field (MBA preferred).

Benefits:

• Competitive salary of £95,000 - £100,000 per annum.
• 10% annual bonus.
• Opportunity to make a significant impact on our customer experience.
• Professional development and growth opportunities.
• Collaborative and inclusive work environment.
• Employee wellness programs.
• Flexible working options.

If you are a visionary leader with a passion for enhancing the customer experience and are ready to take on the challenge of leading our migration project and driving transformational change, we encourage you to apply.

How to Apply:
Please submit your resume and a cover letter outlining your relevant experience and qualifications to zak@digitalwaffle.co.uk. In your cover letter, be sure to highlight your experience leading migration projects and driving transformational change.