Home Delivery Governance Lead

Description -

Job Summary
• This role is responsible for managing relationships with large accounts and partners, addressing operational concerns, and driving issue resolution. The role conducts performance reviews, develops improvement plans, and communicates process changes to the key stakeholders. The role stays updated with industry trends to effectively lead negotiations, mitigate risks, and mentor junior team members.

Responsibilities

• Perform new Home Delivery Deal assessment for HC, special requirements & provide feedback

• Lead & actively support Governance reviews (HDF)  & maintain Home Delivery Funnel overview

• New HD Deal with request of consolidated invoicing to be actively approved by  CO Finance

• Provide Management summary of new Home Delivery Deals / Status, retrieve passive Approval

• Address Operational improvements for your process. ​

• Create, monitor, and report process metric tied to process improvement objective

• Communicate and be focal point for process questions for scope of domain

• Keep process documentation and related documents up-to-date for scope of domain

Education & Experience Recommended
• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in account management, business development, supply chain, customer service, or a related field.

Preferred Certifications
• Business Process Management/ PMP

Knowledge & Skills

• Business acumen

• Excellent reporting skills, advanced use of MS Office Excel functions

• Excellent verbal and written communication skills

• Active listening skills

• Customer relationship management

• Negotiation and influencing skills

• Being accountable with customer without direct management responsibility

• Cross regional leadership

• Project management skills

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Schedule -

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Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement