Key Customer Success Manager

Social Discovery Group (SDG) is a global technology company that builds apps at the intersection of dating, social, and entertainment. The company's portfolio includes 70 social discovery platforms with a focus on AI, game mechanics, and video streaming. We actively support and invest in social discovery startups worldwide through our CVC fund.

More than 500 million people in 150 countries enjoy our products, and we strive to have ten times as many.

SDG invests in social discovery technology startups around the world. Our Investments include Open AI, Patreon, Flo, RAW, EVA AI, Clubhouse, Magnet, Woebot, Flure, Astry, Coursera, Academia, Harbour, Space, Auto1, DocSend, AppAnnie, Rapyd, Boom Supersonic, Trading, View, K-Health and many others.

We solve the problem of loneliness, isolation, and disconnection with the help of digital reality.

Our digital nomad team of more than 1200 professionals works all over the world. Together, we are solving the prevalent problem of loneliness and shaping Social Life 3.0 — a new digital reality where people will be able to fulfil their needs for communication and attention from other people and artificial life forms.

Our teams of digital nomads live and work remotely from Cyprus, Malta, the USA, Thailand, Indonesia, Hong Kong, Japan, Australia, Poland, Israel, Turkey, Latvia and many others.

Currently we are looking for a Key Customer Success Manager.

You are definitely someone we would love to invite if:

• You are fluent in English (Chinese or Spanish language would be considered a benefit)
• You have experience working in the international sphere (preferably with clients)
• You can swiftly navigate through time-sensitive situations and adapt to fluctuating circumstances
• You are highly attentive to detail and you can swiftly analyze large amounts of information (and love it at the same time)
• You can come up with reasonable ideas and provide professional solutions to challenging cases
• You know how to express your professional point of view and persuade others of its validity
• You are computer savvy (Internet, G-Suite, MS Office)
• You have a higher education (incomplete higher may work as well)

Of course, it would also be absolutely fantastic if:

• You are a quick learner and you can absorb large volumes of information
• You can psychologically analyze various people and understand their true needs
• You are stress resistant, energetic and never hesitant to show initiative
• You have a ‘can-do’ attitude and you believe that ‘everything is possible’

So, what is this role all about?

• Closely tracking and analyzing the User Experience of our Key Clients
• Identifying any risks of client loss and suggesting retention methods
• Showing initiative in enhancing the Customer Journey on our products
• Actively participating in the development of systems and programs aimed at increasing the Key Clients' activity on our products
• Effectively cooperating with other company departments to achieve goals (content group, IT, analytics department, customer support, and many more)
• Maintaining clear and informative records about Key Client experience using our services

What do we offer:

• REMOTE OPPORTUNITY to work full time;
• Vacation 28 calendar days per year;
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
• Bonuses up to $5000 for recommending successful applicants for positions in the company;
• Full payment for professional training, international conferences and meetings;
• Corporate discount for English lessons;
• ​Health benefits. If you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee, according to the paychecks. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);
• ​Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for time off, merch, team building activities, massage certificates, etc.

Sounds good? Join us now!