Senior Game Producer, Live Operations | Diablo IV | Albany, NY or Irvine, CA

Team Name:

Job Title:

Senior Game Producer, Live Operations | Diablo IV | Albany, NY or Irvine, CA

Requisition ID:

R023592

Job Description:

The Diablo IV team is seeking a Senior Producer for Live Operations. In this role, you will collaborate with a broad spectrum of team members to own the coordination, scheduling, risk mitigation, and post-release supervision of releases to proactively champion the 24/7 health of the Diablo IV live service across the globe.

In this role, you will partner with collaborators of all disciplines to optimize our live support processes and drive the stable delivery of content to players while balancing the competing priorities involved in releasing regular content updates for Diablo IV.

This role is anticipated to be a hybrid work position, with some work on-site and some work-from-home. The potential home studio for this role is Albany, NY or Irvine, CA.

Responsibilities

• Participate in first line of defense on-call support to triage and coordinate efforts of internal and external parties to help drive live issues to resolution.
• Author and maintain patch release roadmaps, standards, playbooks, and documentation.
• Coordinate the efforts of release development, ensuring release milestones are met internally and that smooth and timely communication among stakeholders is maintained.
• Serve as the primary point-of-contact between the Diablo IV team and external partners to ensure release dependencies are satisfied and risks are proactively surfaced and mitigated.
• Communicate the status of our upcoming releases proactively to key stakeholders, including leadership, development teams, QA, publishing partners, and platform partners.
• Coordinate the preparation and execution of server hotfix deployments in close partnership with Design, Engineering and QA disciplines.
• Partner with engineering leadership to help set project goals, objectives, milestones, and deliverables.
• Partner with Live Operations and Live Services leadership in the operation of Public Test Realm.
• Drive continuous improvement of Diablo IV live support and release delivery.
• Mentor and grow associate producers.
  

Requirements

• Minimum of 5 years of experience in a production role or 3 years minimum working within games as a live service.
• Direct experience managing live game releases and patch delivery.
• Ability and comfort coordinating with various game teams and external departments across Blizzard.
• Strong familiarity with the game development process.
• Ability to manage multiple projects in tandem while prioritizing effectively under unmoving deadlines.
• Unrelenting initiative, drive, and ability to be self-directed.
• Promotes and contributes to a culture of inclusion and diversity.
• Proficiency with Jira and Confluence.
  

Extra Points

• Previous experience working with development teams in a game production role.
• Passion for the Diablo franchise.

Your Platform

Best known for iconic video game universes including Warcraft®, Overwatch®, Diablo®, and StarCraft®, Blizzard Entertainment, Inc. (www.blizzard.com), a division of Activision Blizzard, which was acquired by Microsoft (NASDAQ: MSFT), is a premier developer and publisher of entertainment experiences. Blizzard Entertainment has created some of the industry’s most critically acclaimed and genre-defining games over the last 30 years, with a track record that includes multiple Game of the Year awards. Blizzard Entertainment engages tens of millions of players around the world with titles available on PC via Battle.net®, Xbox, PlayStation, Nintendo Switch, iOS, and Android.

Our World

Activision Blizzard, Inc., is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™ and Bubble Witch™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet!

Our ability to build immersive and innovative worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to accommodationrequests@activisionblizzard.com. General employment questions cannot be accepted or processed here. Thank you for your interest.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/ .

In the U.S., the standard base pay range for this role is $80,800.00 - $149,400.00 Annual. These values reflect the expected base pay range of new hires across all U.S. locations. Ultimately, your specific range and offer will be based on several factors, including relevant experience, performance, and work location. Your Talent Professional can share this role’s range details for your local geography during the hiring process. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed. While we strive to provide competitive offers to successful candidates, new hire compensation is negotiable.