Service Manager

Job Summary:

EveryMatrix is looking for a Service Manager in Batumi, Georgia.

Company Intro:
EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide. The company is profitable, has over EUR 100m in annual revenues, and 700 employees in offices across ten countries in Europe, Asia and the US. EveryMatrix was founded in 2008 and remains a founder-owned private company.

Service Manager

Responsibilities:

• Overseeing gaming operations and managing the casino’s gaming employees;
• Making sure that everyone is following the rules and regulations of the casino, as well as federal and state laws:
• Monitoring table games for cheating or fraud by patrons, and reporting any instances to security;
• Making sure that dealers adhere to the rules regarding bets, payouts, and playing procedures;
• Responding to player complaints regarding cheating or other unfair behavior by other players or the dealer;
• Overseeing the pit and the paperwork involved (including player rating sheets, table game inventory sheets, table (chip) fill and credit slips, shift reports, etc:
• Training dealers on-site on proper gaming procedures.

Requirements:

• A college degree in a related field such as business administration, hospitality management, or gaming management;
• Strong command of English language, both written and verbal;
• Experience in the casino or gaming industry, specifically in a management role;
• Strong leadership and team management skills, including the ability to motivate and train staff;
• Strong analytical and problem-solving skills;
• Knowledge of casino operations, including game rules and regulations;
• Strong communication and interpersonal skills, including the ability to effectively communicate with customers and other staff members;
• Strong computer skills, including proficiency in Microsoft Office and other relevant software;
• Strong attention to detail and ability to multitask in a fast-paced environment;
• Ability to work flexible hours, including evenings, weekends, and holidays;
• Strong customer service skills and ability to handle difficult situations.

Work Life Balance:

• Extra leave days for every extra year at the company – 48 days including public holidays by year 5 of employment;
• 10 sick leave days per year with no doctor’s certificate requirement (excluding legal medical leave);
• Extra days off for special events;
• To support women candidates we offer 3 months paid maternity leave;
• 4 paid weeks for paternity leave.

Benefits and Office Perks:

• Rent allowance (in case of relocation);
  
• Bonuses based on performance;
  
• Free Taxi service for night shift employees;
• Medical Insurance;
• Fitness Gym pass;
• Access to Udemy online learning platform alongside budget for external training;
• Office perks;
• Frequent office events and team building activities in different locations.