Senior Team Manager

Evolution Georgia was established in 2018 with the aim of becoming one of the biggest and best employers on the market and today it unites 6500+ unique individuals. Our success comes from each EVOlutioneer striving to become just a little bit better, every day. This is how our people drive our EVOlution.

Evolution Georgia is pleased to announce a vacancy for the position of Senior Team Manager. 

• Manage, oversee, and lead team of team managers and area supervisors;
• Be responsible for hiring, training, motivating, and coaching subordinates, assessing performance, and providing helpful feedback and training; opportunities as well as provide necessary support and direction to achieve targets and improve overall satisfaction;
• Be the first contact point and information source for Area Supervisors and Team Managers regarding daily duties, procedures and any necessary improvements or changes in company policies;
• Ensure high quality game presentation, results, and performance of subordinate’s team by observing performance results on a monthly basis and providing regular feedback;
• Maintain a safe, secure, and comfortable work environment for subordinates;
• Complete formal evaluation of staff monthly using all available management tools;
• Maintain continuous and properly organized communication flow within team, subordinates and with other departments;
• Maintain quality service of live game presentation by enforcing quality and service standards, report quality and service problems, identify possible solutions and recommend system improvements;
• Be responsible for procedures efficiency and the development as well as timely update of manuals;
• Liaise, cooperate with colleagues and other departments, and work flexibly;
• Participate in and organize projects, social activities and events which go in line with business and department needs;
• Observe and participate in regular internal and external trainings as part of continuing professional development;
• Gather and analyse data, identify, and offer potential improvements of main KPI criteria’s (SGC, performance and other product metrics), as well as decrease absences, lateness, emergency and other disciplinary cases;
• Present regular reports to management and peers on progress and forecast of teams KPI, escalating issues;
• Be responsible for the proper shift flow in studio on all gaming floors, by ensuring all AS/TM are on place; control breaks and rotation of AS/TM on the shift; Make sure that we meet company security standards (no pockets on GF, no phones, no card boxes left on GF, employees having a safe environment, assist with fire evaluation);
• Create schedule for AS/TM on a monthly basis and ensure all Gaps are covered in case of sick leave, vacations and turnover;
• Resolving conflicts or complaints from customers and employees as well as participating in investigation.

• Higher education preferable in business administration management or other related fields;
• Full professional working proficiency in English, written and verbal;
• Experience with standard software applications, including MS Office, Windows etc.
• High knowledge and expertise of the game procedural processes, techniques, strategy, game rules;
• Strong people management skills;
• Leadership, Delivering Feedback and Coaching Skills;
• Excellent organizational and time management skills;
• Results driven attitude;
• High sense of responsibility;
• Excellent oral and written communication skills, time management and strong;
• Ability to work a 4/2 schedule(shifts/office days);
• 3 years of total professional experience, including 2 years of managerial experience.

We offer:

• Inclusive and diverse workplace
• Development oriented organizational culture
• Health Insurance
• Mobile phone with corporate service
• On-site Gym / Yoga lessons
• Fit pass with corporate service at partner companies
• Privilege card - corporate discounts with partner companies

If you are interested, please apply by adding your CV in English until November 10, 2024

For more information please visit our careers page:  www.evolutiongamingcareers.com 

The purpose of processing personal data which candidate submits to Evolution Georgia is to manage applications in view of possible pre-selection and further recruitment at Evolution. All personal data collected will only be used for this purpose and will in no case be transmitted to any third party without your consent.