Service Technician

3 Months ago • All levels • Manufacturing

Job Summary

Job Description

As a Trek Service Technician, you'll troubleshoot repairs and service various bikes, gaining hands-on experience with new models before they hit the sales floor. You'll build relationships with customers, ensuring their bikes are in top condition. Daily tasks vary, focusing on bike care and customer satisfaction. You must be able to comfortably lift 50lbs. Stellar customer service skills are essential, along with a willingness to learn and develop technical skills. Prior experience as a mechanic is a plus.

Must have:

Stellar customer service
Willingness to learn
Ability to lift 50lbs
Bike repair and service skills

Good to have:

Prior experience as a mechanic

Perks:

Flexible and fun company culture
Competitive healthcare
Flexible Spending Accounts (FSA)
401(k) with match and ESOP
Tuition Reimbursement up to $15,000
Employee discounts

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Job Details

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Location

Trek Store Rockville

Summary

We’re looking for a teammate with stellar customer service chops, a willingness to learn, and a real motivation to build skills as a technician - if you’ve already worked as a mechanic, that’s a definite plus.

Job Description

As a Trek Service Technician, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes, and you’ll be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. We expect all employees to be able to comfortably lift 50lbs.

Trek Benefits

•   Flexible and fun company culture
•   Competitive health care -- PPO & HDHP medical plan options
•   Flexible Spending Accounts (FSA)
•   401(k) with match and Employee Stock Ownership Plans (ESOP)
•   Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
•   Employee discounts on all product
•   Deep partner retail discount

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish