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Subject Matter Expert SCM

Hamburg, Germany (On-site)

Subject Matter Expert SCM

1 Week ago • All levels

About the job

Summary_{By Outscal}

About the job:

Subject Matter Expert SCM role requires strong MODS E-2-E knowledge, internal systems expertise (MyMaersk, MORE, MDM/CMD), SCM & 4PL understanding, and proficiency in MS Office & SharePoint. The candidate will support SCP implementation, deliver training, and drive process improvements.

Must have:

MODS E-2-E
Internal Systems
SCM & 4PL
MS Office & SharePoint

Good to have:

MS Access
PowerApps
MS Flow & PowerBI
KEWILL/TMFF

Perks:

Diverse Workplace
Inclusive Environment

The SME is required to provide ongoing support to end users to cover and troubleshoot all transactional SCM matters. The individual is also required to anchor training programs for super users and end users so that adequately trained end-users are available to process transactions. Utilizing their knowledge and experience, the SME is required to drive improvement projects with CI, complete UATs for any system implementations/changes. One of the key transformational objectives of the SCM SME is to support and lead SCP implementation as per the RASCI

Currently we are searching for a Subject Matter Expert SCM in our Rotterdam or Hamburg Office.

You will be responsible for the following Tasks:

Responsibilities:

•Play a key role in new customer implementation and work closely with area implementation teams

•Support and lead SCP implementation with a higher focus on self migrations as per the RASCI

•Deliver trainings to CX teams including creating new training materials,

•Review incidents and work with IT team to resolve issues in a timely manner, escalate operational and system issues to CEN SMEs & BPOs (MODS, MyMaersk, MORE etc.)

•Drive process & system improvements by providing inputs on possible improvement areas including but not limited to Productivity, quality and Customer satisfaction

•Participate and provide quality inputs in regular UAT for system upgrades or improvements defined by CEN BPOs & SME’s

•Report to SCM CI manager and scope of works within entire Customer Service Department and can be extend to whole organization depending on the area’s strategy and spot assignment in terms of collaboration under one Maersk.

•Create PBI dashboards as needed – beginner level is acceptable for this role

•Drive process standardization in the area with the ultimate goal to deliver better productivity, quality and customer satisfaction

Accountable for:

•SCP transformation

•New customer implementation

•Training of end users, UAT

•Incidents and issue resolution

•Improvement in SCM and 4PL operational related KPIs

•Different tasks assigned within projects

•Change Management

Critical competencies:

•MODS E-2-E knowledge

•Internal systems: MyMaersk, MORE, MDM/CMD

•SCM and 4PL Business understanding

•Self-starter and proactive in tackling issues

•Internal & External stakeholder management

•Analytical, Ability to work with large volume of data

•Strong MS Office skills

•Advanced MS SharePoint knowledge

•Continuous improvement Mindset

•MS Access, PowerApps, MS Flow & PowerBI knowledge would be a plus!

•KEWILL/TMFF knowledge would be a plus

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

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