Tesla Support Advisor (Norwegian speaking) - Norway based

4 Months ago • All levels

Job Summary

Job Description

Tesla seeks a Norwegian-speaking Support Advisor based in Oslo, to provide exceptional customer support, resolving roadside, technical, and service inquiries. This role involves collaborating with internal and external teams to ensure a consistent customer experience. Responsibilities include guiding customers, troubleshooting issues, educating users, and contributing to a positive brand image. The ideal candidate is customer-centric, an excellent communicator in Norwegian and English (additional languages a plus), digitally savvy, and a skilled multi-tasker capable of efficient prioritization. Ongoing training and development are provided. Shift work, including weekends, is required.

Must have:

Customer-centric approach
Fluent Norwegian & English
Excellent communication skills
Digital proficiency
Strong problem-solving abilities
Ability to work shifts

Good to have:

Additional languages
Prior customer support experience

Perks:

Competitive compensation and benefits
Dynamic work environment
Ongoing training and development
Opportunities for career growth

2 skills required

2 skills required for this role

Add these skills to join the top 1% applicants for this job

team-player

customer-centric

Job Details

What to Expect

Do you want to help accelerate the world’s transition to sustainable energy?

At Tesla, that’s our mission.

Our Tesla Support Advisors deliver outstanding customer support, representing Tesla brand values and enabling our mission.

We offer…

A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
The chance to work with innovative technology, advanced tools and software
Ongoing training and development to help you grow your skills and career
A competitive compensation and benefits package
A safe, clean and fun workplace

What You’ll Do

Support: You will support Tesla customers on a wide range of matters, resolving roadside, technical and service-related inquiries. We trust you to guide, educate, troubleshoot and contribute an excellent customer experience, every time
Coordinate: You collaborate with a wide network of Tesla colleagues and departments locally and globally. By partnering across teams, you aim to ensure consistency in our customer experience
Make a difference: We depend on you to create an experience where every Tesla customer feels valued, heard and informed
Develop: You will be a part of a brilliant team with the mind-set to grow. Our Tesla Support Advisors face new challenges every day and we consistently push each other to learn and develop

What You’ll Bring

Customer-centric above all: No matter what, you act with customer in mind. You have a clear background within customer support, and will contribute to the team’s ability to deliver an even better experience
An excellent communicator: You manage Swedish & English fluently and always communicate clearly, concisely and respectfully. Additional languages are a plus
Digitally savvy: You have the ability to adopt and adapt quickly to new technology and systems
A skilled multi-tasker: You prioritize efficiently, deliver on time and never lose sight of the big picture
A fast learner: We do not expect you to be a Tesla expert on day one and our dedicated training team will upskill you quickly. We do expect you to be eager to learn and thrive on new challenges
Flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team. This may include weekends as well as morning and evening shifts
Safe to drive: We require you to hold a full valid driver’s license

Join the mission. Apply today!