Cardiac Wireless Monitoring Supervisor

The Clinical Wireless Monitoring Supervisor at Philips will lead a team of 10-15 direct reports in a cardiac telemetry service center for ECG Solutions. Responsibilities include overseeing scheduling, performance, daily operations, providing technical support, and implementing operational improvements. The role also involves fostering team development, enforcing policies, tracking KPIs, and ensuring high-quality standards in a collaborative environment. Open availability for rotating shifts, including nights and weekends, is required.

Must Have

• Lead and provide guidance to a team of 10-15 direct reports
• Oversee scheduling, performance, and daily operations of Clinical Wireless employees
• Provide technical support to staff and customers
• Identify and implement operational improvements
• Participate in interviewing, onboarding, and offboarding processes
• Foster growth and development of team members through mentorship and coaching
• Play a key role in creation and enforcement of policies, processes, and procedures
• Track key performance indicators within the Clinical Wireless Monitoring department
• Ensure maintenance of high-quality standards
• Open availability for rotating days, evenings, overnights, weekends, and holidays
• 1+ years’ experience with a Bachelor's Degree or 4+ years’ of experience with Vocational Education in Clinical Operations, ECG Monitoring and Analysis or equivalent
• Active CRAT or CCT certification, RN license, or licensed Paramedic with current ACLS certification
• High technical aptitude, advanced computer skills, and proficiency with Microsoft Office software
• Adept at working across various technological platforms and adapting to change
• Strong ECG rhythm interpretation skills
• Able to successfully perform minimum Physical, Cognitive and Environmental job requirements
• Energetic people leader and team player with excellent communication skills
• Capable of thriving in a high-volume, fast-paced environment and remaining flexible
• Strong listening and patience
• US work authorization
• Reside in or within commuting distance to Norfolk, VA

Good to Have

• Leadership experience with direct reports

Perks & Benefits

• $4,000 sign-on bonus for candidates with CRAT or CCT certification, 1+ year ECG interpretation experience, and successful internal ECG assessment
• Generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• Stock purchase plan
• Education reimbursement
• Comprehensive Philips Total Rewards benefits program

The Clinical Wireless Monitoring Supervisor will be responsible for leading and providing guidance to a team of 10-15 direct reports within a cardiac telemetry service center for the ECG Solutions wireless product.

Your role:

• Oversee scheduling, performance, and daily operations of Clinical Wireless employees, ensuring smooth floor performance and providing technical support to both staff and customers.
• Identify and implement operational improvements while actively participating in interviewing, onboarding, and offboarding processes.
• Foster the growth and development of team members through mentorship and coaching, while playing a key role in the creation and enforcement of policies, processes, and procedures. Collaborate with leadership to optimize team effectiveness.
• Work closely within the Clinical Wireless Monitoring department to track key performance indicators, ensuring the maintenance of high-quality standards and promoting a collaborative work environment.

Availability/shift requirements:

• As a 24/7/365 operation, open availability is required, including rotating days, evenings, overnights, weekends, and holidays. While preferred shifts will be taken into consideration, final scheduling is based on business needs and cannot be guaranteed.

The current shift schedules are as follows:

• 1:00pm-11:30pm EST
• 3:00pm-11:30pm EST
• 4:00pm-2:30am EST

You're the right fit if:

• You have 1+ years’ experience with a Bachelor's Degree or 4+ years’ of experience with Vocational Education in Clinical Operations, ECG Monitoring and Analysis or equivalent; leadership experience with direct reports is preferred.
• You have an active CRAT or CCT certification, RN license, or licensed Paramedic with current ACLS certification.
• Your skills include a high technical aptitude, advanced computer skills, and proficiency with Microsoft Office software. You are adept at working across various technological platforms, easily adapting to change, and leading a team with confidence, additionally, you possess strong ECG rhythm interpretation skills, ensuring accurate assessments and optimal outcomes.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You’re an energetic people leader and team player with excellent communication skills, capable of thriving in a high-volume, fast-paced environment and remaining flexible. Additionally, strong listening and patience are key attributes.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose..
• Learn more about our culture..

Philips Transparency Details

This role is eligible for a $4,000 sign-on bonus for candidates possessing a CRAT or CCT certification, with at least 1 year of ECG interpretation experience, and who successfully pass the internal ECG assessment conducted post-offer.

The pay range for this position in Norfolk, VA is $62,250 to $99,600.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Norfolk, VA**.

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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.