Change Management Partner, Supplier Operations

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

Due to the popular nature of this role, please note that this advert will close at 5pm on Thursday 15th May. No further applications will be considered thereafter. Good luck! 🤞

UK Remote - Salary £40,400 to £48,000 Benefits | Hear from the team ✨

About our team 🚀

Change is a constant across Customer Operations, and how well we manage and embed it directly impacts our customer experience and the effectiveness of our teams. As we scale and evolve, especially with the growth of outsourcing, our mission is to ensure that all changes are delivered seamlessly, with operational readiness at the core.

By ensuring change is planned, prioritised, and landed well, we’ll reduce disruption, increase clarity, and ultimately help drive better outcomes for both our people and our customers.

What you'll be doing

As a Change Management Partner, you will play a critical role in executing the change management process by supporting the delivery, tracking, and operational implementation of key initiatives. You will work closely with the Change Manager, our partners, product & change teams and operational leads to ensure changes are well-managed, measurable, and successful.

Your day to day:

Change Process Execution

• Support the Change Manager in executing the end-to-end change management process for a broad range of changes such as product, process improvement & customer experience initiatives
• Track and document all change initiatives, ensuring clear ownership, timelines, and expected outcomes.
• Work closely with partners and internal teams to ensure operational readiness for upcoming changes.
• Assist in maintaining a clear change pipeline/roadmap to manage high volume of changes, and support the Change Manager in prioritising initiatives based on business impact.
• Support transformation of the change process by identifying inefficiencies, introducing best practices, and help implement improved tools and ways of working.

Data & Impact Analysis

• Conduct pre- and post-change assessments, gathering data to measure success.
• Track change KPIs and report on impact, working with data where necessary.
• Identify gaps in change execution and recommend process improvements.

Stakeholder Engagement & Communication

• Act as a bridge between partners and internal ops, ensuring smooth coordination.
• Work with Global Ops team members to ensure a smooth transition of change from delivery to BAU
• Help facilitate change readiness sessions, ensuring teams understand and are prepared for upcoming initiatives.
• Document lessons learned from past changes, ensuring continuous improvement.

You should apply if:

• You have proven experience in Change Methodology and Change Management. Preferably in Supplier Operations.
• You care deeply about making change easy to understand, implement, and feel smooth for our COps and partners.
• You’re comfortable getting into the detail of how change lands operationally, working with teams to uncover pain points and make things work better.
• You’re confident coaching teams and partners on how to deliver change well and can influence when things aren’t working.
• You champion strong change governance - ensuring the right people are involved at the right time, with clear accountability.
• You want to make sure our COps are always set up for success, with the right training, comms, and processes in place before change lands with them.
• You’re excited about working with cross-functional teams (like Product, Domains, Ops, and our partners) to drive smooth, well-prioritised change delivery.
• You think about the bigger picture and consider different perspectives to overcome obstacles
• Previous experience in change management/delivery is essential.

🙌 What’s in it for you

 💰 £40,400 - £48,000➕ share options. 

📚 £1,000 learning budget each year to use on books, training courses and conferences.

🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps

1. Recruiter call (30 mins)
2. Technical interview (60 minutes) 
3. Values Interview (60 minutes)

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to ninaebanksmetcalfe@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

#REMOTE-LI #REMOTE-NEM

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊