Client Success Partner

iLogos Game Studios provides solutions for mobile game developers no matter how challenging the project or task is. We’ve been around since 2006 and in that time frame, we have successfully completed 400+ projects and have become a partner of choice for EA, Sony, Disney, Rovio, Ubisoft, and many other companies.

Our #ilogos_team unites professionals that love, live and breathe games we dare say. This is a place where you’ll find freedom of action and where bureaucracy and micromanagement are unheard of. Now we are growing rapidly and looking for professionals to join the team.

• Make your personal contribution to the games millions of people are playing;
• Develop yourself professionally in an atmosphere of trust and support that feels more like a family;
• Work remotely from anywhere in the world on your own schedule;
• Get your support from teammates and the company.

This Client Success Partner role is going to be specialized on handling enterprise customers of iLogos, where one customer has several projects with iLogos in a row. 

Requirements:

• 3 yrs+ experience in Account Management or Customer Success with proven track of record and KPI achievement
• Knowledge of the basic principles of Customer Success
• Work experience in the gaming industry 3+ yrs - work experience with the B2B focus related to game production services outsourcing would be a huge plus
• Genuine love for games. Being a gamer is a plus! :)
• Knowledge of the game industry - understanding the basic principles of the genres, platforms, mechanics
• Experience with enterprise customers or customers with multiple projects
• Excellent fluent English. Knowledge of other languages is an advantage
• Customer focus, excellent and friendly communication style
• Negotiation skills - experience in contract renewals and scaling negotiations
• Ability to be empathetic and get the message across to customers in a win-win condition
• Time management skills, high level of responsibility
• Being ready to constantly learn and improve the problem solving and negotiation skills

Main task pool:

• Being the Client Success Partner to the prominent company’s accounts - building strategic plans for developing the relations with the customer, protecting the client’s interests, making sure the potential issues are resolved or avoided before they happen
• Upscaling the portfolio of clients through initiating the expansion of collaboration with the clients
• Work collaboratively with the other departments (Art Department, Development Department) to make sure customer requests are processed in a timely, efficient, and professional manner
• Presenting the company’s solutions on conference calls, preparing the presentation materials specifically tailored to the client’s needs
• Define the core needs and pains of the customer and build plans for their strategic growth

Working conditions:

Our people are what we value the most at iLogos. We treat everyone with respect no matter where you are from or what you believe in. If you share our values which are Mastery, Maturity, Trust & Care, and Positive Mindset – we are a perfect match for each other! Join #ilogos_team and we guarantee you an opportunity for growth, support, and an atmosphere of trust and care that feels more like a family. And as well:

• Work remotely from anywhere in the world
• Flexible working hours
• 20 paid vacation days
• 10 paid sick leave days