Customer Service Advisor Damage H/F CDI

1 Month ago • 5-10 Years • Customer Service

Job Summary

Job Description

The role involves interacting with a wide range of clients in the property and casualty insurance field and managing a portfolio of major clients within a team of 19 people. Responsibilities include establishing attestations, following up with insurance companies, preparing policy summaries, updating capital, updating contact information, providing customer support, calculating premiums, and handling payments. Candidates should have experience in a similar position, excellent interpersonal skills, the ability to work independently, and a customer service-oriented approach. They should be familiar with Microsoft Word, Excel, Outlook, and PowerPoint, and have a fluent level of English. They are also expected to be in the office or working onsite with clients at least three days per week.
Must have:
  • 5/10 years of experience in a similar position.
  • Excellent interpersonal and teamwork skills.
  • Ability to work independently and be customer-oriented.
  • Proficiency in Word, Excel, Outlook, and PowerPoint.
  • Fluent in English.
Good to have:
  • Motivation and a positive attitude.
  • Customer service skills.

Job Details

Company:

Marsh

Description:

Nous recherchons un nouveau talent pour rejoindre notre équipe Dommage. Ce poste est basé à la Défense. Il s'agit d'un poste hybride avec télétravail.

  • Intervenir auprès d’une grande variété de clients dans le domaine de l’assurance dommage 
  • Le relationnel avec vos clients tant externes qu’internes
  • L’environnement de travail, collaboratif, bienveillant, et exigeant

Nous comptons sur vous pour :

Gérer un portefeuille de clients grands comptes au sein d’une équipe de 19 personnes :

  • Etablissement d’attestations et suivi des retours des compagnies d’assurances pour envoi au client
  • Etablissement des résumés de polices
  • Suivi de la mise à jour des capitaux et réaliser des collectes de valeurs
  • Vérification de la corrélation avec les existants
  • Mise à jour des coordonnées des intervenants entre deux campagnes de valeurs,
  • Assistance téléphonique au client
  • Etablissement d’avenants sous la responsabilité des Conseillers Spécialisés
  • Calcul de primes, taxes et honoraires et facturation
  • Suivi des règlements et traitement des préavis de mise en demeure, mises en demeure, suspensions et résiliations

Ce que nous attendons de vous :

  • 5/10 ans d’expérience dans un poste similaire
  • Faire preuve d’aisance relationnelle et avoir la capacité à travailler en équipe
  • Être autonome, rigoureux(se), porté(e) par le sens du service client
  • Vous êtes à l’aise avec Word, Excel, Outlook, Powerpoint
  • Anglais courant

Ce qui fera la différence:

  • Votre motivation et votre état d’esprit
  • Sens du service client

Pourquoi nous rejoindre :

  • Nous vous aiderons à développer votre potentiel grâce à nos opportunités de développement, un travail à forte valeur ajoutée et un accompagnement managérial. 
  • Nous favorisons une culture dynamique et inclusive où vous travaillerez avec des collègues talentueux/se pour créer de nouvelles solutions et avoir un impact sur vos collègues, vos clients.
  • Notre envergure nous permet de vous proposer un large éventail d'opportunités de carrière, ainsi que des avantages visant à améliorer votre bien-être.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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About The Company

Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advancedrisk,reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients.

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