Director, Business Improvement

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

This Director-level role will hold a key position within the GBS Strategy and Transformation team.  This role will be responsible for the design of functions and processes to establish functions within our Global Capability Centers. The role is responsible for working with business stakeholders within assigned functions to design and deliver the operating model and organization, including the planning and delivery of applicable transitions. The role will involve working globally with GBS leadership, WBD functional stakeholders and other internal and external (e.g., outsource partners) groups.

Your Role Accountabilities…

• Develop target operating model for assigned functions/process areas.  Including facilitation of design workshops, issue management, Interaction models and RACI
• Partner with functional stakeholders and P&C to manage the design of future state organization for assigned functions/process areas
• Plan and execute transitions across assigned functions and global locations according to the transition methodology and playbook.
• Create transition plans and documents to outline project expectations, scope, schedule, and budget requirements.
• Ensure all transition tollgates have been met, issues are resolved, and operations are stabilized before transition shutdown. Support development of best practices, tools, and technologies for assigned functions/process areas

Qualifications & Experience…

Experience

• Minimum 10 years of experience in a large multinational corporation with experience in a back office support function, consulting/strategy or BPO/shared services organization
• Minimum 5 years of experience with large scale, high visibility business process or organizational transformation
• Experience managing projects/teams across multiple global locations
• Experience developing and facilitating workshops
• Experience driving change management, process improvement and operating model design
• Successful track record of leading projects and development/delivery of complex solutions
• International experience required

Education, Professional Training, Technical Training or Certification

• Bachelor’s degree in a related field (e.g., Accounting, Business Management, Economics, Technology, Human Resources) required
• MBA preferred

Knowledge/Skills

• Strong management, decision-making and people skills
• Strategic and pragmatic with the ability to carry an idea through execution
• Strong planning, organization, and analytical skills
• Attention to detail and accuracy as well as strong organizational skills
• Results oriented mindset with a drive to achieve objectives
• Strong ability to interact professionally (written and verbal) with GBS Customers and all levels of WBD management and staff and outside vendors
• Ability to work in a fast-paced matrixed environment
• Ability to assess and measure impact and to prioritize accordingly
• Proven ability to build confidence and trust with internal and external stakeholders and influence decision making
• Strong project management skills, with the ability to proactively manage a variety of
  projects and timelines; demonstrate initiative, resourcefulness, and an ability to manage
  multiple assignments and deliverables
• Demonstrated ability to contribute to a culture of excellence, integrity, and accountability
• Strong collaborator and team player
• Entertainment industry experience a plus
• Willingness and ability to travel internationally

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at   along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our for instructions to submit your request.