End User Support Analyst

At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human intelligence.

Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.

From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust.

Our Benefits:

• Competitive remuneration + Super
• Fitness Passport Discount – Access to a network of Gyms across AUS.
• Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)
• Modernised Paid Parental Leave
• Veterans Leave
• Novated Lease options
• Family support through our partnership with Parents at Work
• Personal & professional training development opportunities

Your Role: End User Support Analyst

Join our dynamic team and play a key role in providing top-tier ISIT End User Support across the Greater Sydney Area, with occasional interstate travel. Initially based in Sydney Olympic Park. You'll be the go-to person for Level 1 and Level 2 support, assisting our customers both remotely and face-to-face.

As a Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance.

Key Responsibilities:

• Provide Level 1 and Level 2 support for desktop hardware, mobile devices, software, and peripheral devices.
• Handle user support via ServiceNow, email, Teams, phone, and in-person interactions.
• Build desktops and assist with stock control and shipping
• Log, monitor, and track service requests and incidents using ServiceNow.
• Contribute to the development and maintenance of the Knowledge Base.
• Support and maintain desktops, mobile phones, and other peripherals, including hardware and software upgrades.

Your Skills:

• Minimum 1 year of experience in a customer-focused technical support role.
• May have recently completed tertiary qualifications in a related field.
• Strong time-management and independent working skills.
• Excellent communication skills and the ability to interact with all levels of the organization.
• Eager to learn new skills and advance your career.
• Basic understanding of Active Directory, DNS, DHCP, and group policy.
• Must possess a C Class driver’s license and be willing to travel between sites.

Desirable Skills:

• Tertiary or professional qualifications in IT.
• Familiarity with ITIL methodology and network infrastructure.
• Experience using ServiceNow or similar ITSM tools.

WE ENCOURAGE YOU TO APPLY

After you have applied, you will receive an email acknowledging your application. We’ll then provide a personalised experience for suitable applicants as we progress the selection and assessment process. Prior to being offered employment, you will need to complete pre-employment police checks.

As a Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance.  To learn more about clearances please visit – http://www.defence.gov.au/AGSVA/ #LI-SG1

It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right – no matter your background or personal circumstances – please introduce yourself or join our community. We’re committed to supporting a diverse workplace, and that starts here.

We’re proud to be endorsed by WORK180 as an Employer for All Women, but we know there’s always more we can do. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.

Read more about our WORK180 endorsement.