Facilities & Administration (F&A) Guest Service Executive
9 Months ago • 5 Years +
Job Description
The Facilities & Administration (F&A) Guest Service Executive supports the F&A Coordinator in ensuring smooth facilities operations, prioritizing employee experience. Responsibilities include greeting visitors, issuing badges, conducting safety briefings, handling feedback/complaints, managing visitor information, anticipating client needs, enhancing facility security, providing concierge services, managing transportation requests, assisting with meeting room bookings, and supporting procurement. The role requires a high level of hospitality and customer service, creating a welcoming environment for employees and guests. The ideal candidate will have 5+ years of experience in hospitality and front office management with knowledge of concierge services and best practices.
Must Have:
- Greet visitors and provide courteous service
- Issue visitor badges and access cards
- Handle visitor feedback and complaints
- Manage visitor information and transportation requests
- Assist with meeting room bookings and procurement
- 5+ years hospitality and front office experience
Overall objective
The F&A Guest service Executive supports the F&A Coordinator to drive smooth facilities operations at the site prioritizing the employee experience by front ending all the Guest services for both inhouse and visiting users.
Responsibilities
- Greet visitors/clients providing a courteous front office service reflecting the highest hospitality standards.
- Host is notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host.
- Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stakeholders.
- Ensure safety briefing to the client/visitors.
- Assisting with special needs for visitors with disabilities.
- Handling client/visitors/Hosts feedbacks/complaints and communicate as per escalation matrix.
- Create a comfortable, welcoming and hospitable experience for employees and their guests inside the office.
- Managing up-to-date visitor information.
- Anticipate client needs through observation to create high customer experiences.
- Enhance safety and security of our client’s facility by management of visitor movement.
- Deliver concierge service with local expertise and insider knowledge.
- Manage transportations requests from visitors and employees.
- Assist for suitable meeting room/venue bookings internally and externally.
- Assist in the procurement from vendors and services as required.
Experience
- 5+ years of experience in hospitality and front office management.
- Knowledge of concierge services and best practices.
- Background in the hospitality industry, ensuring high-level service standards.
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