Facilities & Administration (F&A) Guest Service Executive

1 Month ago • 5 Years + • Facilities Management

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Job Description

The Facilities & Administration (F&A) Guest Service Executive supports the F&A Coordinator in ensuring smooth facilities operations, prioritizing employee experience. Responsibilities include greeting visitors, issuing badges, conducting safety briefings, handling feedback/complaints, managing visitor information, anticipating client needs, enhancing facility security, providing concierge services, managing transportation requests, assisting with meeting room bookings, and supporting procurement. The role requires a high level of hospitality and customer service, creating a welcoming environment for employees and guests. The ideal candidate will have 5+ years of experience in hospitality and front office management with knowledge of concierge services and best practices.

Must have:

Greet visitors and provide courteous service
Issue visitor badges and access cards
Handle visitor feedback and complaints
Manage visitor information and transportation requests
Assist with meeting room bookings and procurement
5+ years hospitality and front office experience

Overall objective

The F&A Guest service Executive supports the F&A Coordinator to drive smooth facilities operations at the site prioritizing the employee experience by front ending all the Guest services for both inhouse and visiting users.

Responsibilities

Greet visitors/clients providing a courteous front office service reflecting the highest hospitality standards.
Host is notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host.
Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stakeholders.
Ensure safety briefing to the client/visitors.
Assisting with special needs for visitors with disabilities.
Handling client/visitors/Hosts feedbacks/complaints and communicate as per escalation matrix.
Create a comfortable, welcoming and hospitable experience for employees and their guests inside the office.
Managing up-to-date visitor information.
Anticipate client needs through observation to create high customer experiences.
Enhance safety and security of our client’s facility by management of visitor movement.
Deliver concierge service with local expertise and insider knowledge.
Manage transportations requests from visitors and employees.
Assist for suitable meeting room/venue bookings internally and externally.
Assist in the procurement from vendors and services as required.