Internal IT Helpdesk / System Administrator

Description:

This is a Junior to Intermediate level position, partly supported by a more experienced colleague. You will take care of:

• Acquisition and maintenance of hardware and software. Placing hardware and software orders for staff. Selecting the best quality:price from providers.
• Advising staff on the best software/hardware configurations to enhance their productivity and possibly upgrading their systems when necessary.
• Troubleshooting and diagnosing software issues (under Windows).
• Assisting teams with version control problems (SVN).
• Regular maintenance of the workstations - cleaning hardware, reinstallations of OS, updates, tools, etc.
• Keeping an up-to-date inventory list. Maintaining a backup reserve.
• Participate in the maintenance of the networking and data infrastructure - switches, hubs, and servers.

Requirements:

• Knowledge of and keen interest in consumer hardware
• Closely familiar with troubleshooting of hardware and software
• Knowledge of Windows workstation administration 
• General familiarity with network hardware and network setup (VLANs, VPNs, L2/L3) 
• Fluency in Bulgarian and working level of English language
• Passion for computers, ambition to grow as a highly skilled professional
• People skills - reaching justified and satisfactory solutions when communicating with end users. Positive mindset
• Looking for long-term engagement

Advantages:

• Bachelor's degree or a last-year student in IT and  engineering 
• Linux skills

We offer:

• Multi-layered job providing strong opportunities for development
• Friendly, transparent, and non-bureaucratic company culture 
• Great team
• Structured career path, regular performance assessment
• Work from home is possible for one part of the time - mostly on-site support is needed
• Company benefits, including sports card, paid by the employer, food vouchers, medical & dental care insurance, and psychological consultations’ cost covered
• 25 work days paid holiday/year
• Team-building, events, internal game jams and game tournaments, and many more...

Selection process:

1. Screening of your CV and the other items in your application
2. Phone interview
3. Technical test
4. On-site interview 
5. Job offer
    

Who we are:
 

Snapshot Games is a video game developer and publisher founded in 2013 by Julian Gollop, award-winning designer of the original X-COM games, and David Kaye, an entrepreneur in the game industry. In 2020 we joined Embracer Group - an international game holding company with 80+ studios and headquarters in Sweden. Recently, we announced two new games, Frosthaven and Chip’ N Clawz vs. The Brainioids.