Internal IT Helpdesk / System Administrator

2 Months ago • All levels

Job Summary

Job Description

As an Internal IT Helpdesk/System Administrator, you will be responsible for managing hardware and software, including ordering and maintenance. You'll advise staff on system configurations, troubleshoot software issues, and assist with version control. Regular workstation maintenance, inventory management, and participation in network infrastructure maintenance are also key. The role requires strong problem-solving skills and the ability to communicate effectively with end-users.

Must have:

Knowledge and interest in consumer hardware.
Familiar with hardware and software troubleshooting.
Knowledge of Windows workstation administration.
Familiarity with network hardware and setup.
Fluency in Bulgarian and working English.
Passion for computers and ambition to grow.
People skills and a positive mindset.
Looking for long-term engagement.

Good to have:

Bachelor's degree or last-year student in IT/Engineering.
Linux skills.

Perks:

Opportunities for development.
Friendly, transparent company culture.
Great team.
Structured career path and assessment.
Work from home possible (mostly on-site).
Company benefits (sports card, etc.).
25 paid holidays per year.
Team-building events and tournaments.

4 skills required

4 skills required for this role

Add these skills to join the top 1% applicants for this job

svn

linux

networking

problem-solving

Job Details

Description:

This is a Junior to Intermediate level position, partly supported by a more experienced colleague. You will take care of:

Acquisition and maintenance of hardware and software. Placing hardware and software orders for staff. Selecting the best quality:price from providers.
Advising staff on the best software/hardware configurations to enhance their productivity and possibly upgrading their systems when necessary.
Troubleshooting and diagnosing software issues (under Windows).
Assisting teams with version control problems (SVN).
Regular maintenance of the workstations - cleaning hardware, reinstallations of OS, updates, tools, etc.
Keeping an up-to-date inventory list. Maintaining a backup reserve.
Participate in the maintenance of the networking and data infrastructure - switches, hubs, and servers.

Requirements:

Knowledge of and keen interest in consumer hardware
Closely familiar with troubleshooting of hardware and software
Knowledge of Windows workstation administration
General familiarity with network hardware and network setup (VLANs, VPNs, L2/L3)
Fluency in Bulgarian and working level of English language
Passion for computers, ambition to grow as a highly skilled professional
People skills - reaching justified and satisfactory solutions when communicating with end users. Positive mindset
Looking for long-term engagement

Advantages:

Bachelor's degree or a last-year student in IT and engineering
Linux skills

We offer:

Multi-layered job providing strong opportunities for development
Friendly, transparent, and non-bureaucratic company culture
Great team
Structured career path, regular performance assessment
Work from home is possible for one part of the time - mostly on-site support is needed
Company benefits, including sports card, paid by the employer, food vouchers, medical & dental care insurance, and psychological consultations’ cost covered
25 work days paid holiday/year
Team-building, events, internal game jams and game tournaments, and many more...

Selection process:

Screening of your CV and the other items in your application
Phone interview
Technical test
On-site interview
Job offer

Who we are:

Snapshot Games is a video game developer and publisher founded in 2013 by Julian Gollop, award-winning designer of the original X-COM games, and David Kaye, an entrepreneur in the game industry. In 2020 we joined Embracer Group - an international game holding company with 80+ studios and headquarters in Sweden. Recently, we announced two new games, Frosthaven and Chip’ N Clawz vs. The Brainioids.