Principal Engineer, Atlassian

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

REQUIREMENTS:                                                                                                

• Total experience 13+ years  
• Extensive experience in designing and implementing ITSM, ITAM, and ITOM solutions, particularly on Jira Service Management (JSM).
• Hands on experience in Jira Service Desk Consulting.
• Proven track record of building at least three end-to-end ITSM and ITAM solutions.
• Strong understanding of ITIL processes, including SAM (Software Asset Management) and HAM (Hardware Asset Management).
• Hands-on experience with Atlassian products and their integrations.
• Ability to mentor ITSM architects and SMEs to build a skilled ITSM team.
• Experience in consulting with clients and stakeholders to design and deliver tailored ITSM solutions.
• Strong communication skills and the ability to work with teams and clients across the globe.
• Mentoring your team members in projects and helping them keep up with new technologies.
• Empowering the team members to be solution providers and enable a flat environment where everyone’s point of view is considered and feedback is encouraged.

RESPONSIBILITIES:

• Understanding the clients business use cases and technical requirements and being able to convert them into a technical design that elegantly meets the requirements
• Mapping decisions with requirements and being able to translate the same to developers
• Identifying different solutions and being able to narrow down the best option that meets the clients requirements
• Defining guidelines and benchmarks for NFR considerations during project implementation
• Writing and reviewing design documents explaining overall architecture, framework, and high-level design of the application for the developers
• Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed
• Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it
• Understanding and relating technology integration scenarios and applying these learnings in projects
• Resolving issues that are raised during code/review, through exhaustive systematic analysis of the root cause, and being able to justify the decision taken
• Carrying out POCs to make sure that suggested design/technologies meet the requirements

Bachelor's or Master's degree in computer science, Information Technology, or a related field.