Process Expert, Operations

Responsible to leverage RCM infrastructure and to Collaborate with Vendors / Terminal Operators / Vessel crews in monitoring and hyper caring Reefer Cargo shipments

Cold Chain Excellence Execution Chennai

– Process Expert (JL 2) – Job Description and Requirements

Responsibilities:

• Responsible to leverage RCM technology in monitoring Reefer Cargo shipments
• Operate with a customer-first mindset within the team, ensuring that there is common understanding and focus on adding value to the Maersk’s Bottom line
• Plan, follow-up and execute the Trial & hyper care projects and ensure that deviations and malfunctions are caught timelier and, fitting actions are taken to avoid any major deviations to Temperature readings
• Establish connects with Reefer technicians within the team and further work with RCM Product team in identifying /resolving technical bugs (if any)
• Live the cultural amplifiers in ensuring that Focus, Simplicity and Teamwork are always demonstrated
• Ensure Company vision, values & ethics are always upheld within team through professional behaviour and good team working ability
• Ensure all process-related communication are handled in a timely manner and the issues requiring investigation are responded to, with root cause and concrete corrective action
• Maintain a pro-active approach on Customer Engagement at Leadership level, by offering suggestions / solutions and further strengthen the value chain
• Identify and propose changes that will support standardization and improve quality, timeliness, and productivity, resulting in increased efficiency levels

Technical Skills:

• Strong understanding of Reefer Shipment and Equipment handling
• Previous knowledge on Maersk internal applications and tools viz. such as GCSS, COMET, GSIS, SAP
• Knowledge in executing SQL, Macros

Soft Skills:

• Customer Orientation
• Attention to detail and analytical thinking
• Ability to collaborate and manage stakeholder expectations
• A good team player
• Proven experience in collaborating with Vendors & suppliers – challenge the Status Quo

Requirements:

• Bachelor’s Degree
• Willingness and flexible to work in all shifts (Note: Cold Chain Excellence Execution operates 24/7, so week offs may fall on any day of the week)
• Working knowledge of MS office products and ability to quickly adapt to software

Responsible to leverage RCM infrastructure and to Collaborate with Vendors / Terminal Operators / Vessel crews in monitoring and hyper caring Reefer Cargo shipments

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

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