Customer Support Representative (Japanese)

7 Months ago • All levels • 2D Art

Job Summary

Job Description

Playrix is hiring a Customer Support Representative (Japanese) to assist players of popular mobile games like Fishdom. Responsibilities include providing technical support, resolving issues, and collaborating with various teams. Must-haves include excellent communication skills in English, Russian, and Japanese, and technical understanding.
Must have:
  • Excellent English
  • Excellent Russian
  • Excellent Japanese
  • Technical Expertise
Good to have:
  • Mobile Game
  • Player Support
  • Technical Support
  • Customer Service
Perks:
  • Flexible Schedule
  • Health Insurance

Job Details

Customer Support Representative (Japanese)

About the company

Playrix is ​​one of the most successful mobile game development companies 
in the world. In terms of mobile application revenue, we rank first in Europe 
and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.

Team, about the role

Come and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative.

By joining us, you'll have the opportunity to assist and support the players of such hit game as Fishdom, enjoyed by millions of people worldwide.

Tasks

  • Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)
  • Engaging with a global player base, offering technical advice and assistance
  • Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
  • Using your research skills to come up with solutions and enhance our support services

Requirements

  • Excellent communication skills in English, both verbal and written
  • Excellent communication skills in Russian, both verbal and written
  • Excellent communication skills in Japanese, both verbal and written
  • A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
  • Experience playing mobile games is preferred

Our Perks

Flexibility at work

  • For most positions we offer a flexible schedule, and employees can work from anywhere in the world (except for the Russian Federation and the Republic of Belarus). You can do your work however and wherever you like — we only evaluate your results.

Caring for health and well-being
  • We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
  • We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
  • We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.
Professional development and education
  • We pay for participation in specialized conferences and courses and hold our own internal conferences.
  • We offer discounts on English language courses and courses for the languages of the countries in which the company operates.
Events and merch
  • We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
  • We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
  • We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.

Work Format

Remote or from one of the company’s offices

Similar Jobs

Netflix - Sr. Campaign Management Specialist

Netflix

Los Angeles, California, United States (On-Site)
1 Month ago
Dentsu Aegis - Paid Search Manager

Dentsu Aegis

Sofia, Sofia City Province, Bulgaria (Hybrid)
4 Days ago
People Can Fly - Live Operations Technician

People Can Fly

New York, United States (On-Site)
2 Months ago
Keywords Studios - Player Support Agent - Spanish/English

Keywords Studios

Silesian Voivodeship, Poland (Hybrid)
2 Months ago
The Walt Disney Company - Pest Control Operator

The Walt Disney Company

Florida, United States (On-Site)
2 Months ago
playrix  - Senior C++ Software Engineer (Tools)

playrix

Serbia (Remote)
7 Months ago
Nexters - Lead 2D Artist

Nexters

Cyprus (Remote)
3 Months ago
playrix  - Senior Technical Designer

playrix

Portugal (Remote)
7 Months ago
Sporty Group - Game Artist/Visualiser

Sporty Group

Asia, Lima Region, Peru (Remote)
4 Months ago
Tamatem Games - Game Artist Intern

Tamatem Games

Amman Governorate, Jordan (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Neolytix - Payer Analytics Specialist

Neolytix

Chicago, Illinois, United States (On-Site)
3 Weeks ago
Scout - Specialist, Aftersales Service Operations

Scout

Columbia, South Carolina, United States (On-Site)
1 Month ago
OAO India - UX Developer

OAO India

Pune, Maharashtra, India (Remote)
2 Years ago
Meta - Product Manager

Meta

Washington, District Of Columbia, United States (Remote)
6 Months ago
GoTo Group - Senior IT GRC Manager

GoTo Group

Jakarta, Jakarta, Indonesia (On-Site)
7 Months ago
ARENANET - Senior Tools Engineer (Unannounced Project)

ARENANET

Bellevue, Washington, United States (Remote)
1 Week ago
Netflix - Associate, Finance & Strategy, EMEA Partnerships

Netflix

Amsterdam, North Holland, Netherlands (On-Site)
7 Months ago
Trade Republic - Localization Project Management Intern (f/m/d)

Trade Republic

Berlin, Berlin, Germany (On-Site)
11 Months ago
NVIDIA - Senior Mixed Signal and Analog Circuit Designer

NVIDIA

Hsinchu, Hsinchu City, Taiwan (On-Site)
2 Months ago
Epic Games - Software Engineer, Developer Relations

Epic Games

Seoul, South Korea (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Ireland

playrix  - AI Motion Designer

playrix

Ireland (Remote)
2 Months ago
Marsh McLennan - Senior Analyst FP&A - Technology

Marsh McLennan

Dublin, County Dublin, Ireland (Hybrid)
1 Month ago
playrix  - Customer Support Representative (German)

playrix

Ireland (Remote)
7 Months ago
playrix  - Senior Golang Developer (Cross-Game Server)

playrix

Ireland (Remote)
1 Month ago
Riot Games - Staff Software Engineer, Full-Stack - 2XKO

Riot Games

Dublin, County Dublin, Ireland (On-Site)
6 Months ago
playrix  - Senior C++ Software Engineer (Gameplay)

playrix

Ireland (Remote)
7 Months ago
Qualcomm - Analog / Mixed-Signal Sensor IP Design Engineer

Qualcomm

Cork, County Cork, Ireland (On-Site)
1 Week ago
Intel  - Tax Manager / Specialist

Intel

Leixlip, County Kildare, Ireland (Hybrid)
1 Month ago
Valeo - Site HR Business Partner

Valeo

Tuam, County Galway, Ireland (On-Site)
1 Month ago
playrix  - Senior QA Automation Engineer

playrix

Ireland (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

2D Art Jobs

Nintendo - Contract UI Artist II

Nintendo

Redmond, Washington, United States (Hybrid)
1 Month ago
playrix  - Customer Support Representative (German and Russian)

playrix

Cyprus (Remote)
7 Months ago
playrix  - Principal C++ Software Engineer (Tools)

playrix

Armenia (Remote)
7 Months ago
playrix  - Senior Technical Designer

playrix

Almaty, Almaty Region, Kazakhstan (Remote)
7 Months ago
Nintendo - CONTRACT - Associate UI Artist (NST)

Nintendo

Redmond, Washington, United States (Hybrid)
6 Months ago
G5 games - Lead Game Creative 2D Artist (Match-3 project)

G5 games

(Remote)
1 Month ago
playrix  - Game Designer

playrix

Montenegro (Remote)
7 Months ago
playrix  - Lead Game UI Developer

playrix

Ireland (Remote)
6 Months ago
playrix  - Data QA Engineer

playrix

Ireland (Remote)
7 Months ago
Hacksaw Studios - 2d animator & VFX artist

Hacksaw Studios

Stockholm, Stockholm County, Sweden (On-Site)
10 Months ago

Get notifed when new similar jobs are uploaded