Customer Support

DEVBOT is a Full-Stack Development company based in Austin, TX, and a production studio in Monterrey, Mexico. We have an incredible opportunity for a Customer Support Specialist to join the #TeamDEVBOT.

✅ Responsibilities:

• Respond to customer queries in a timely and accurate way, via email or chat.

• Identify customer needs and help customers use specific features.

• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).

• Update our internal databases with information about technical issues and useful discussions with customers.

• Monitor customer complaints and reach out to provide assistance.

• Share feature requests and effective workarounds with team members.

• Follow up with customers to ensure their technical issues are resolved.

• Gather customer feedback and share it with internal teams.

✅ Requirements:

• Highly proficient in spoken and written English.

• Experience as a Customer Support Specialist or similar CS role.

• Proficiency using PC and Mac systems and other mobile operating systems.

• Knowledge of customer service principles and practices.

• Critical thinking skills.

• Effective listening skills.

• Proactive.

• Patience when handling tough cases.

• Multi-tasking capabilities.

• Excellent communication and problem-solving skills.

• Strong organizational skills.

✉️ Send your resume to: crisst.garz@cgbot.com.mx or apply here.