Job Description
- Proficiency in spoken and written English
- Experience in Customer Support or similar roles
- Proficiency using PC, Mac, and mobile systems
- Knowledge of customer service principles and practices
- Critical thinking skills
- Effective listening skills
- Proactive attitude
- Patience
- Multi-tasking capabilities
- Excellent communication and problem-solving skills
- Strong organizational skills
DEVBOT is a Full-Stack Development company based in Austin, TX, and a production studio in Monterrey, Mexico. We have an incredible opportunity for a Customer Support Specialist to join the #TeamDEVBOT.
✅ Responsibilities:
• Respond to customer queries in a timely and accurate way, via email or chat.
• Identify customer needs and help customers use specific features.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
• Update our internal databases with information about technical issues and useful discussions with customers.
• Monitor customer complaints and reach out to provide assistance.
• Share feature requests and effective workarounds with team members.
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share it with internal teams.
✅ Requirements:
• Highly proficient in spoken and written English.
• Experience as a Customer Support Specialist or similar CS role.
• Proficiency using PC and Mac systems and other mobile operating systems.
• Knowledge of customer service principles and practices.
• Critical thinking skills.
• Effective listening skills.
• Proactive.
• Patience when handling tough cases.
• Multi-tasking capabilities.
• Excellent communication and problem-solving skills.
• Strong organizational skills.
✉️ Send your resume to: crisst.garz@cgbot.com.mx or apply here.
