Customer Service Specialist

Overview:

SOFTSWISS is hiring a Customer Service Specialist to join our Account management Department.
You’ll work on Game Aggregator product, contributing to our continued growth and innovation.

About Product:

SOFTSWISS Game Aggregator
A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily

Learn More

Purpose of the Role:

You will act as a bridge between clients and internal teams, ensuring timely implementation of updates and changes.

Key responsibilities:

• Processing requests to enable new providers and currencies for the casino
• Checking new providers and currencies functionality at the casino
• Working with documents: collecting required documents from clients, checking the conformity of all necessary documents according to the list
• Technical configuration of new projects
• Preparing invoices and different reports to clients
• Interaction with other Game Aggregator teams and clients
• Mailing to clients with important changes and monitoring the implementation of these changes

Required Experience:

• Written and spoken English B1-B2
• Russian language at least B2
• Self-organization, multitasking, attentiveness
• Ability to prioritize tasks
• Ability to search independently, analyze and systematize information

About us:

SOFTSWISS is an international company, an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our Mission:

Changing the iGaming industry through technological innovation.

Our Benefits:

• Full-time remote work opportunities and flexible working hours

• Private insurance

• Additional 1 Day Off per calendar year

• Sports program compensation

• Comprehensive Mental Health Programme

• Free online English lessons with a native speaker

• Generous referral program

• Training, internal workshops, and participation in international professional conferences and corporate events.