Customer Service Specialist
Job Summary
Job Description
- Written and spoken English B1-B2
- Russian language at least B2
- Self-organization
- Multitasking
- Attentiveness
- Ability to prioritize tasks
- Ability to search independently, analyze and systematize information
- Processing requests to enable new providers and currencies
- Checking new providers and currencies functionality
- Working with documents
- Technical configuration of new projects
- Preparing invoices and reports
- Interaction with other teams and clients
- Mailing clients with important changes
- Full-time remote work opportunities
- Flexible working hours
- Private insurance
- Additional 1 Day Off per calendar year
- Sports program compensation
- Comprehensive Mental Health Programme
- Free online English lessons with a native speaker
- Generous referral program
- Training, internal workshops
- Participation in international professional conferences
- Corporate events
2 skills required
Job Details
Overview:
SOFTSWISS is hiring a Customer Service Specialist to join our Account management Department.
You’ll work on Game Aggregator product, contributing to our continued growth and innovation.
About Product:
SOFTSWISS Game Aggregator
A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily
Purpose of the Role:
You will act as a bridge between clients and internal teams, ensuring timely implementation of updates and changes.
Key responsibilities:
- Processing requests to enable new providers and currencies for the casino
- Checking new providers and currencies functionality at the casino
- Working with documents: collecting required documents from clients, checking the conformity of all necessary documents according to the list
- Technical configuration of new projects
- Preparing invoices and different reports to clients
- Interaction with other Game Aggregator teams and clients
- Mailing to clients with important changes and monitoring the implementation of these changes
Required Experience:
- Written and spoken English B1-B2
- Russian language at least B2
- Self-organization, multitasking, attentiveness
- Ability to prioritize tasks
- Ability to search independently, analyze and systematize information
About us:
SOFTSWISS is an international company, an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.
Our Mission:
Changing the iGaming industry through technological innovation.
Our Benefits:
Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events.
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