Greater Poland Voivodeship, Poland (Remote)

L1 Technical Support Specialist

3 Months ago • All levels

Customer Service

Job Description

SOFTSWISS is seeking an experienced L1 Technical Support Specialist to join their expanding team. The role involves providing first-level technical support by managing customer requests and maintaining project infrastructure. The specialist will collaborate with other departments to ensure the smooth operation and continuous improvement of the SOFTSWISS Casino Platform. Key responsibilities include processing customer requests in Jira service desk, maintaining project infrastructure, working with code and project configuration files in GitLab, and interacting with related departments. This is a full-time, remote position.

Good To Have:

Experience with service desk systems

Must Have:

Process customer requests in Jira
Maintain project infrastructure
Work with code in GitLab
Interact with related departments
Intermediate English level

Perks:

Full-time remote work
Flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons
Generous referral program
Training and workshops
Participation in conferences and events

Add these skills to join the top 1% applicants for this job

market-research

gitlab

jira

Overview:

SOFTSWISS continues to expand the team and is looking for L1 Technical Support Specialist. We need a true, experienced professional who shares our culture and values

About Product:

SOFTSWISS Casino Platform
Full-service modular software platform to manage online casino operations
Learn More

Purpose of the Role:

You will provide first-level technical support by managing customer requests and maintaining the project infrastructure. You will collaborate with related departments to ensure the smooth operation and continuous improvement of the SOFTSWISS Casino Platform.

Key responsibilities:

Processing customer requests in Jira service desk system
Maintaining the project infrastructure
Working with code and project configuration files in GitLab
Interaction with related departments

Required Experience:

Higher or incomplete higher education, preference for graduates of technical universities
Intermediate English level
Intermediate Russian level

Nice to have:

Experience with service desk systems

About us:

SOFTSWISS is an international company, an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our Mission:

Changing the iGaming industry through technological innovation.

Our Benefits:

Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events.