Help Desk Support I

1 Month ago • 2 Years + • Customer Service

Job Summary

Job Description

Our client is seeking a Help Desk Support I Specialist for a contract opportunity. This role provides hardware, software, and systems support for employees and is responsible for coordinating the delivery of IT services to internal users. The specialist collaborates with cross-functional teams to ensure IT services are operational, acts as a point of contact for incident escalations, and works both collaboratively and independently to triage and resolve IT issues. This includes resolving technology problems escalated from Level 1 Service Desk, providing assistance to Level 1 analysts, and monitoring outstanding issues to meet response and resolution times. The role also involves addressing and guiding the progress of IT requests for customized applications, acting as backup for the Company Genius Bar, motivating teams and stakeholders, and providing status updates to management regarding unresolved requests and system outages. The specialist will act as a liaison between end users, technical support staff, and management, perform software installations, data backup and recovery, and lead/assist on projects related to new applications or technology, while also creating and maintaining knowledgebase articles.
Must have:
  • Minimum of 2 years experience in customer support
  • Proven desktop, technical, and training skills
  • Experience supporting resources at all organizational levels
  • Experience with Active Directory
  • Experience with remote desktop tools
  • Experience with ticketing systems
  • Experience with Microsoft Office products
  • Experience with Outlook
  • Experience with Microsoft Windows 10
  • Experience with Office 365
  • Expert knowledge of software, hardware, systems, and applications
  • Excellent analytical and problem-solving skills
  • Ability to interact effectively with all levels of employees
  • Ability to work efficiently on multiple tasks and projects
  • Strong technical, analytical, and critical thinking skills
Good to have:
  • Associate Degree in a related field or equivalent experience
  • Professional Certifications (Net+, CCNA Collab, CCNE, HDI, ITIL)
  • Experience with RingCentral
  • Experience with NICE InContact

Job Details

Our client is seeking a Help Desk Support I Specialist for a contract opportunity.  
Provides hardware, software, and systems support for  employees. Responsible for coordinating delivery of services to internal users and collaborates with cross-functional teams to ensure IT services are operational. Acts as a point of contact for incident escalations and works both collaboratively and independently to triage and resolve IT issues.

Essential Responsibilities
• Provides resolution of technology problems that are escalated from Level 1 Service Desk.
• Provides assistance and direction to Level 1 Service Desk analysts as needed.
• Monitors outstanding issues to ensure both response and resolution times are met.
• Addresses, escalates, and guides the progress of IT requests for customized applications with exceptional attention to follow-through.
• Acts as backup for the Company Genius Bar by being fully versed on all IT solutions.
• Motivates the team and stakeholders to act without direct authority.
• Provides status updates to Information Technology management, and functional areas regarding unresolved requests and system outages
• Acts as a liaison between Support Center end users, technical support staff, and Information Technology management
• Performs software installations and data backup and recovery for end users
• Leads and assists on various projects regarding new applications or technology.
• Creates and maintains knowledgebase articles.
• All other duties as assigned.

Education and Experience
• Associate Degree in related field or equivalent experience preferred
• Minimum of 2+ years experience in a customer support environment with proven desktop, technical and training skills, including experience supporting resources at all levels in an organization.
• Professional Certifications such as Net+, CCNA Collab, CCNE, HDI, or ITIL is a plus
• Experience with Active Directory, remote desktop tools, and ticketing systems
• Experience with Microsoft Office products, Outlook, and Microsoft Windows 10 and Office365 required
• Experience with RingCentral and NICE InContact is a plus.
Knowledge, Skills and Abilities
• Expert knowledge of software, hardware, systems, and applications used by Company associates.
• Excellent analytical and problem-solving skills to diagnose and resolve related problems.
• Able to interact effectively with Executive and all other levels of Company employees.
• Able to work efficiently on multiple tasks and projects at any given time.
• Strong technical, analytical, and critical thinking skills

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

Similar Jobs

Activision - Office Administrator (Temporary)

Activision

Austin, Texas, United States (On-Site)
2 Weeks ago
Aspire - Startup Partnerships Intern

Aspire

Singapore, Singapore (Hybrid)
4 Weeks ago
Gupta Media - Media Intern

Gupta Media

Boston, Massachusetts, United States (On-Site)
4 Weeks ago
Pivotroots - Project Manager

Pivotroots

Chennai, Tamil Nadu, India (Hybrid)
2 Months ago
pentair - Senior Designer

pentair

Manitowoc, Wisconsin, United States (On-Site)
2 Weeks ago
Square - Customer Service Representative

Square

Tucson, Arizona, United States (On-Site)
1 Month ago
OKX - Senior Agent, Customer Service (Dutch Speaker)

OKX

Budapest, Hungary (On-Site)
2 Months ago
Sailpoint - Strategic Customer Success Manager

Sailpoint

Germany (Remote)
3 Weeks ago
Square - Retail Customer Service Manager

Square

Plymouth, England, United Kingdom (On-Site)
3 Weeks ago
Linden lab - Customer Success Specialist

Linden lab

Atlanta, Georgia, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

MURKA - Mobile User Acquisition Manager

MURKA

(Remote)
6 Months ago
OKX - Senior Finance and Accounting Manager

OKX

Singapore (On-Site)
2 Months ago
Marvell - Administrative Assistant, Staff Specialist

Marvell

Santa Clara, California, United States (On-Site)
1 Week ago
NinjaVan - Executive, Parcel Recovery (Warehouse)

NinjaVan

Shah Alam, Selangor, Malaysia (On-Site)
1 Month ago
Comscore - Office Coordinator - Part Time

Comscore

Amsterdam, North Holland, Netherlands (On-Site)
3 Weeks ago
Ion - Project Manager

Ion

Pisa, Tuscany, Italy (On-Site)
9 Months ago
Cineplex - Theatre Manager - Contract

Cineplex

Vaughan, Ontario, Canada (On-Site)
3 Weeks ago
Sword Health - Talent Acquisition Trainee

Sword Health

Porto, Porto District, Portugal (Hybrid)
1 Month ago
Electronic Arts - Age Ratings Associate Manager

Electronic Arts

Bucharest, Bucharest, Romania (Hybrid)
3 Months ago
Testronic - LQA Game Tester with German

Testronic

Poland (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Louisville, Kentucky, United States

School AI (Under Rippling) - Accounting Manager

School AI (Under Rippling)

Lehi, Utah, United States (On-Site)
2 Months ago
bounteous - Director, Martech (Multi-Solution/Workfront)

bounteous

United States (Remote)
2 Months ago
Next Level Business Services - SAP WM (Full Time)

Next Level Business Services

Naples, Florida, United States (On-Site)
9 Months ago
Lytx,  Inc  - New Acquisitions Sales Manager

Lytx, Inc

United States (Remote)
1 Month ago
Epic Games - Technical Designer in Animation

Epic Games

Cary, North Carolina, United States (On-Site)
4 Months ago
FORTUNE - UI/UX Designer

FORTUNE

New York, New York, United States (On-Site)
3 Months ago
Lorikeet - Head of Forward Deployed Engineering

Lorikeet

United States (Remote)
1 Month ago
Glean - Solutions Engineer - East

Glean

United States (Remote)
1 Month ago
Gigamon - Senior Product Manager - AI

Gigamon

Santa Clara, California, United States (Hybrid)
4 Months ago
Plaid  - Compensation Lead

Plaid

San Francisco, California, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

ElevenLabs - Customer Success - DACH

ElevenLabs

London, England, United Kingdom (Remote)
1 Month ago
Veeam Software - Customer Success Strategic Representative with German

Veeam Software

Warsaw, Masovian Voivodeship, Poland (Hybrid)
2 Weeks ago
ComeOn Group - Scandinavian Speaking Customer Experience Agent

ComeOn Group

St. Julian's, Malta (Hybrid)
4 Months ago
Varonis  - Customer Success Operations Manager

Varonis

Courbevoie, Île-de-France, France (On-Site)
1 Month ago
Windranger - Customer Support Specialist (Live Chat)

Windranger

Apac, Northern Region, Uganda (Remote)
3 Months ago
Canonical - Graduate Customer Success Manager

Canonical

(Remote)
2 Months ago
ComeOn Group - Nordic Speaking Customer Experience Agent

ComeOn Group

St. Julian's, Malta (Hybrid)
4 Months ago
Eve  - Customer Success Manager

Eve

United States (Remote)
8 Months ago
Accenture - Customer Service New Associate

Accenture

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Whatnot - Customer Experience Team Lead (Night Shift)

Whatnot

Phoenix, Arizona, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

We ve been in the staffing business for over 10 years because we receive great satisfaction helping both companies and job candidates find their perfect match. Meet our team Life at Kavaliro We take culture seriously and believe true strength comes from a collaborative and open-minded environment where everyone is supported and empowered to succeed. Learn more Careers at Kavaliro If you want to always have your finger on the pulse of the latest and newest trends in staffing and recruiting, join the Kavaliro team! See internal opportunities Career Advice We offer guidance on resume revisions, clarifying your career objectives, and other advice to help you land your dream job. Visit our blog

Sacramento, California, United States (Remote)

Colorado Springs, Colorado, United States (Hybrid)

Orlando, Florida, United States (On-Site)

Santa Rosa, California, United States (On-Site)

Roseville, California, United States (On-Site)

Jacksonville, Florida, United States (Hybrid)

Colorado Springs, Colorado, United States (On-Site)

Modesto, California, United States (On-Site)

Orlando, Florida, United States (On-Site)

Jacksonville, Florida, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by Kavalirio

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug