Gaming Technical Assistant (Help Desk)

4 Months ago • All levels • Customer Service

Job Summary

Job Description

This role involves providing professional support to players experiencing game-related issues through written communication in English. Responsibilities include analyzing, categorizing, and escalating complex issues to development teams, collaborating with colleagues to find solutions, ensuring high player satisfaction through prompt and accurate support, and staying updated on game features and technical changes. The ideal candidate is passionate about gaming, possesses strong technical aptitude, problem-solving skills, and excellent written communication. They must also work well in a team environment.
Must have:
  • Fluency in written English
  • Passion for gaming
  • Technical aptitude
  • Problem-solving skills
  • Teamwork
  • Provide player support
  • Analyze and escalate issues
Good to have:
  • Customer/technical support experience
  • Strong organizational skills
  • Empathy and patience
  • Adaptability
  • Familiarity with ticketing systems

Job Details

Your Key Responsibilities:
  • Provide professional support to players on game-related issues through written communication in English;
  • Analyze, categorize, and escalate complex player issues to the relevant game development teams.
  • Collaborate with team members to find effective solutions to player concerns;
  • Maintain a high level of player satisfaction by delivering prompt, accurate, and friendly support;
  • Stay up-to-date with game updates, features, and technical changes to offer informed assistance.
A Successful Candidate Must Have:
  • Fluency in written English – Clear, professional communication skills are essential;
  • Passion for gaming – An interest in the gaming industry and familiarity with popular games;
  • Technical aptitude – Ability to troubleshoot and understand basic technical problems related to software and gaming platforms;
  • Problem-solving skills – Analytical thinking with the ability to identify, diagnose, and solve issues efficiently;
  • Ability to work well in a team-oriented environment, contributing to group problem-solving and process improvement.
Extra Great to Have:
  • Previous experience in customer or technical support, ideally in the gaming or tech industry;
  • Strong organizational skills, with the ability to manage multiple player requests and prioritize effectively;
  • Empathy and patience when dealing with a wide range of player personalities and issues;
  • Ability to quickly adapt to new tools, technologies, and systems used for game support;
  • Familiarity with support ticketing systems and helpdesk software (e.g., Zendesk, Jira, etc.).

Salary: from 1360 EUR/month (gross)

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About The Company

Nordcurrent is an international publisher and developer of casual games for smartphones, tablets and PC/Mac.

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