Gaming Technical Assistant (Help Desk)

Your Key Responsibilities:

• Provide professional support to players on game-related issues through written communication in English;
• Analyze, categorize, and escalate complex player issues to the relevant game development teams.
• Collaborate with team members to find effective solutions to player concerns;
• Maintain a high level of player satisfaction by delivering prompt, accurate, and friendly support;
• Stay up-to-date with game updates, features, and technical changes to offer informed assistance.

A Successful Candidate Must Have:

• Fluency in written English – Clear, professional communication skills are essential;
• Passion for gaming – An interest in the gaming industry and familiarity with popular games;
• Technical aptitude – Ability to troubleshoot and understand basic technical problems related to software and gaming platforms;
• Problem-solving skills – Analytical thinking with the ability to identify, diagnose, and solve issues efficiently;
• Ability to work well in a team-oriented environment, contributing to group problem-solving and process improvement.

Extra Great to Have:

• Previous experience in customer or technical support, ideally in the gaming or tech industry;
• Strong organizational skills, with the ability to manage multiple player requests and prioritize effectively;
• Empathy and patience when dealing with a wide range of player personalities and issues;
• Ability to quickly adapt to new tools, technologies, and systems used for game support;
• Familiarity with support ticketing systems and helpdesk software (e.g., Zendesk, Jira, etc.).

Salary: from 1360 EUR/month (gross)