Process Manager

T-Systems ICT India Pvt. Ltd., a Great Place To Work® Certified™ subsidiary of T-Systems International GmbH, is seeking a Process Manager. This role involves designing and owning the Release and Deployment Process Service. The ideal candidate will have 3 years of experience in IT Release and Deployment Management, advanced knowledge of ITIL 4 (especially Release Management, Deployment Management, and Change Enablement), and hands-on experience with server patching and ServiceNow. Strong analytical, problem-solving, and communication skills are essential for assessing risk, facilitating discussions, and documenting processes within complex IT landscapes.

Must Have

• 3 years experience in IT Release and Deployment Management
• Advanced knowledge of ITIL 4, especially Release Management, Deployment Management, and Change Enablement
• Hands-on experience with server patching practices, tools, and schedules in enterprise environments
• 3 years of hands-on experience with ServiceNow, particularly in Release Management, Change, and related modules
• Strong analytical and problem-solving skills
• Understanding process design principles
• Ability to assess risk and impact across complex IT landscapes
• Good communication and interpersonal skills with experience facilitating cross-functional discussions
• Ability to document policies, processes, and procedures clearly and effectively
• Cross-process knowledge to related processes (CHM, SACM, RFF)
• Motivation to create new Teamwork
• Fluent English knowledge
• Design and Own the Release and Deployment Process Service

Good to Have

• Lean 6 sigma knowledge/certification
• German language skills

3 years experience in IT Release and Deployment Management Advanced knowledge of ITIL 4 especially Release Management Deployment Management and Change Enablement Hands on experience with server patching practices tools and schedules in enterprise environments lean 6 sigma knowledge certification is not a must 3 years of hands on experience with ServiceNow particularly in Release Management Change and related modules Strong analytical and problem solving skills Understanding process design principles Ability to assess risk and impact across complex IT landscapes Good communication and interpersonal skills with experience facilitating cross functional discussions Ability to document policies processes and procedures clearly and effectively Cross process knowledge to related processes CHM SACM RFF Motivation to create new Teamwork Fluent English knowledge German is advantage Key Responsibilities Design and Own the Relase and Deployment Process Service