Product Community Specialist / Discord Moderator

What you will do

We’re seeking a passionate Community Specialist / Discord Moderator to join our dynamic team at Gnosis. In this role, you'll nurture and grow vibrant communities around our innovative decentralized financial products. As part of Gnosis 3.0, our transformative initiative connecting blockchain technology with everyday practical applications, you'll facilitate meaningful interactions, foster engagement, and support our mission to democratize financial infrastructure through platforms such as Gnosis Pay, Circles, Metri, and the broader Gnosis ecosystem.

If you're excited about shaping the future of decentralized finance and thrive in collaborative, fast-paced environments, we’d love to have you join our journey.

• Help set community growth goals and action plans to improve member satisfaction and engagement.

• Monitor our product community channels (Discord, etc.) and social media, providing prompt feedback to internal stakeholders and ensuring community needs are met.

• Support broader online marketing initiatives to enhance brand visibility and community interaction.

• Create educational content to improve onboarding and understanding of our products.

• Work closely with the product team to funnel user feedback and capture innovative ideas.

• Engage with the user community to localize content in various languages.

• Unleash your creativity to actively grow and enrich our user community.

About Our Products:

Gnosis Pay
Gnosis Pay is the first Decentralized Payment Network (DPN), bridging real-world payments with blockchain transactions. By introducing the first Visa-certified debit card connected directly to self-custodial crypto wallets, Gnosis Pay simplifies the transition from Web2 to Web3 payments. It's an open framework enabling Web3 projects, wallets, and financial institutions to create decentralized payment solutions. Learn more

Circles
Circles redefines money creation by decentralizing it, empowering individuals rather than institutions. It enables users to continuously issue tokens (CRC) and build economic trust networks based on peer and group trust relationships. Circles incorporates innovative principles like universal issuance, built-in fairness with demurrage, and explicit group-based fungibility to foster a resilient and inclusive monetary system. Discover more

Metri
Metri introduces an open era of finance focused on self-custody, fast transfers, effortless onboarding, and daily usability. Seamlessly integrating Gnosis Pay, Circles, and stablecoins like USDC, EURe, or GBPe through CoW Swap, Metri ensures secure, hassle-free transactions designed for everyday financial needs. With Metri, users enjoy true asset ownership, eliminating reliance on traditional banks or intermediaries.

Who you are

• Passionate with a deep understanding of crypto and blockchain ecosystems.

• Experienced with Discord and other social media/community management tools.

• Compassionate, engaging communicator with strong interpersonal skills.

• Creative, enthusiastic, and possesses a great sense of humor.

• Excellent English language skills (written and spoken); proficiency in additional languages is a plus.

• Driven, detail-oriented, adaptable, and comfortable working independently.

• Empathetic listener and proactive problem solver focused on community satisfaction.

• Team-oriented mindset with strong collaboration skills.

• Eager learner interested in staying up-to-date with blockchain trends and innovations.
  
  Nice to Have:

• Familiarity with Web3 and decentralized finance concepts (buying, selling, swapping, bridging tokens).

• Prior experience as a Discord moderator, customer service representative, or related role.

• Experience and knowledge of Gnosis Chain and the broader Gnosis ecosystem.

What we can offer you

• Personal Development: Pursue your professional goals with our support, including personal education budgets and conference allowances. We invest in your growth and learning.
• Innovation and Experimentation: Interested in exploring new ideas? Dedicate your Friday afternoons to research or work on a side project within our ecosystem. We encourage creativity and experimentation.
• Flat Hierarchy: Navigate with ease in our organization. Our flat hierarchy ensures your ideas and contributions are valued and heard, without getting lost in a complex structure.
• Flexible and Remote Work: Not a morning person? No problem! We embrace flexible working schedules and have a long-standing culture of remote work. Balance your professional and personal life in a way that works for you.
• State-of-the-Art Equipment: Receive the latest hardware and all the tools you need. We make sure you're well-equipped to do your best work.
• Growth and Opportunity: Grow with us in an exciting industry. As Gnosis rapidly expands, so do the opportunities for you to make a significant impact. We value initiative and a proactive approach.
• Inclusive and Diverse Culture: At Gnosis, we are committed to creating an inclusive environment that celebrates diversity. We believe our products and services are enhanced by a wide range of perspectives. All qualified applicants will receive consideration for employment without regard to race, ethnic origin, age, religion, belief, marital status, gender identification, sexual orientation, or physical ability.
• Community and Mission: Join a team that's passionate about our mission and enjoys working together. We’re not just colleagues; we’re a community driven by a shared goal.