Product Management - Business User Experience and Personalization

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"We are looking for an experienced and user-focused Product Manager to lead the design and development of FICO’s platform capabilities for creating intuitive, scalable, and efficient business user interfaces. This role requires a balance of technical expertise, user experience insight, and a strong understanding of business workflows. You will work closely with engineering, design, and customer teams to enable our Platform business users to self-serve to create impactful experiences that empower them to achieve their goals effectively." - Hiring Manager.

What You'll Contribute

• Product Vision & Strategy: Define the vision and strategy for business user experiences, ensuring alignment with overall company objectives and customer needs.

• User Research: Conduct in-depth user research and gather feedback to understand pain points, workflows, and opportunities for improvement.

• Feature Development: Collaborate with UX/UI designers and engineers to conceptualize, prioritize, and implement interface features and enhancements.

• Workflow Optimization: Develop interfaces that streamline business processes and improve user efficiency, ensuring a seamless and productive experience.

• Usability Testing: Oversee usability testing to validate designs, identify issues, and refine the user experience.

• Cross-Functional Collaboration: Work with stakeholders across product, sales, and customer support teams to deliver interfaces that address business and customer needs.

• Performance Metrics: Define and track key metrics such as task completion rates, user satisfaction scores, and time-on-task to evaluate interface performance.

• Scalability: Ensure interfaces are designed to scale with growing user bases and evolving business requirements.

• Communication: Act as a champion for user-centered design principles and communicate product updates, goals, and results to stakeholders.

What We're Seeking

• Bachelor's degree in Computer Science, Design, Business, or a related field, or equivalent experience.

• Significant experience in product management, with a focus on business tools and user interfaces

• Proven success in delivering frontend, user-centric, data-rich software products.

• Proven experience with a combination of data-related technologies including predictive analytics, decision intelligence or optimization.

• Familiarity with UI/UX design principles, prototyping tools (e.g., Figma, Balsamiq), and usability testing processes.

• Understanding of front-end technologies (e.g., HTML, CSS, JavaScript) is a plus.

• Problem-Solving: Strong analytical skills to evaluate workflows and identify areas for improvement.

• Communication Skills: Excellent written and verbal communication to convey complex ideas clearly and persuasively.

• User-Centric Mindset: Passion for building interfaces that solve real business problems and delight users.

• Platform Mindset: Ability to create software (1) that coexists with other capabilities as part of a larger toolset; (2) that others use to create solutions with.

• Experience in designing interfaces for specific industries such as retail banking risk management, customer management, etc would be an advantage.

• Background in Agile development methodologies would be an advantage.

Our Offer to You

• An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.

• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.

• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

#LI-DL1 #LI-Remote

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy