Regional Collections - Senior Manager - (Bengaluru)
Job Summary
Job Description
As a Regional Collections Senior Manager at Paytm, you'll be responsible for achieving collection targets in your assigned branches, focusing on assigned products, adhering to legal guidelines, and managing a team of collection officers and agencies. Key responsibilities include controlling case flow, ensuring documented feedback, managing team productivity, monitoring performance against set parameters, conducting weekly reviews, overseeing background checks of agencies, identifying training needs, evaluating employee performance, and supporting officers in legal and police matters. The role requires strong people management, negotiation, leadership, and communication skills, along with a proven track record of success in collections.
Must have:
- Achieve collection targets
- Manage collection teams
- 12+ years collections experience
- Strong communication & negotiation skills
- Adhere to legal guidelines
Perks:
- Collaborative output-driven program
- Increased cross-sell opportunities
- 360-degree feedback
- Wealth creation opportunities
1 skill required
Job Details
About Us:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.
About the role: RCM will be responsible for collection targets of the assigned branches. They will be required to meet the target of assigned product. Follow the legal guidelines for collection agencies & in-house collections.
Expectations/ Requirements:
1. To Achieve Collection targets of the area assigned, control flow cases and focus on non starters.
2. Ensured documented feedback.
3. Ensure Adequate feet on Street availability/bucket wise /segment wise
4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team
5. Monitoring performance against set parameters and weekly review with Collection executives.
6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE
7. Support Collection officers in legal /Police issues/Collection Activities
Superpowers/ Skills that will help you succeed in this role:
1. People Management Skills
2. He/ She/ They should have more than 12 years of relevant experience in Collections role
3. Demonstrated Success and achievement orientation
4. Excellent Communication Skills
5. Negotiations skills - strong bias for driving results in a High performance environment
6. Strong Relationship and Leadership skills
7. Working Knowledge of Computers
Education: graduate in any specialization
Why join us:
1. A collaborative output driven program that brings cohesiveness across businesses through technology
2. Improve the average revenue per use by increasing the cross-sell opportunities
3. A solid 360-degree feedback from your peer teams on your support of their goals
4. Respect, that is earned, not demanded from your peers and manager
Compensation:
If you are the right fit, we believe in creating wealth for you
With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
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