Rep III, Sales Support Remote

As a senior-level Sales Support Representative, you’ll manage high-tier customer accounts, resolve complex inquiries, and support sales operations. You’ll act as a key liaison between internal teams and external clients, ensuring smooth onboarding, accurate product / billing setup, and exceptional delivery.

Must Have

• Manage high-tier customer accounts
• Resolve complex inquiries
• Support sales operations
• Act as a key liaison between internal teams and external clients
• Ensure smooth onboarding, accurate product / billing setup, and exceptional delivery
• Handle escalated customer inquiries with urgency and professionalism
• Support onboarding, product setup, and pricing coordination
• Lead/participate in customer facing calls
• Document processes / workflows
• Assist with drafting / updating Policies and Procedures
• Prepare and analyze weekly, monthly, and ad hoc reports
• Perform quality reviews for work performed by you and/or other reps
• Provide coaching and feedback to contribute to team growth and development
• Collaborate with various internal departments as needed (e.g., TUCTS, Compliance, Legal, Sales, Membership, etc.) to perform daily tasks
• Assist and perform audits as well as special assignments
• Serve as a subject matter expert across departmental functions
• 3+ years of relevant experience
• Strong mathematical skills
• Strong knowledge of TU systems: Salesforce, TUBS, SCM, OnBase, and EIPP (HighRadius)
• Understanding of credit reporting laws and compliance
• Excellent written and verbal communication, problem-solving, and decision-making skills
• Proficient in Microsoft Office, Excel, Tableau, PowerBI and Salesforce
• Strong attention to detail and ability to lead by example

Good to Have

• 1–2 years at TransUnion preferred
• FCRA CDIA certification preferred or acquired within 3 months of employment

What We'll Bring:

As a senior-level Sales Support Representative, you’ll manage high-tier customer accounts, resolve complex inquiries, and support sales operations. You’ll act as a key liaison between internal teams and external clients, ensuring smooth onboarding, accurate product / billing setup, and exceptional delivery.

What You'll Bring:

Key Responsibilities:

· Handle escalated customer inquiries with urgency and professionalism.

· Support onboarding, product setup, and pricing coordination.

· Lead/participate in customer facing calls.

· Document processes / workflows and assist with drafting / updating Policies and Procedures.

· Prepare and analyze weekly, monthly, and ad hoc reports.

· Perform quality reviews for work performed by you and/or other reps; provide coaching and feedback to contribute to team growth and development.

· Collaborate with various internal departments as needed (e.g., TUCTS, Compliance, Legal, Sales, Membership, etc.) to perform daily tasks.

· Assist and perform audits as well as special assignments.

· Serve as a subject matter expert across departmental functions.

Impact You'll Make:

Qualifications:

· 3+ years of relevant experience (1–2 years at TransUnion preferred).

· Strong mathematical skills required

· Strong knowledge of TU systems: Salesforce, TUBS, SCM, OnBase, and EIPP (HighRadius).

· Understanding of credit reporting laws and compliance (FCRA CDIA certification preferred or acquired within 3 months of employment).

· Excellent written and verbal communication, problem-solving, and decision-making skills.

· Proficient in Microsoft Office, Excel, Tableau, PowerBI and Salesforce

· Strong attention to detail and ability to lead by example.

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Core Competencies:

· Communication: Clear, tailored messaging across internal teams and customers.

· Customer Focus: Proactively addresses needs and exceeds expectations.

· Trust & Accountability: Reliable, professional, and value driven.

· Results-Driven: Prioritizes tasks, meets deadlines, and adapts to challenges.

· Innovation: Continuously seeks process improvements to drive operational efficiencies.

· Leadership: Supports team development and shares best practices.

· Oratory skills: Effectively communicates with all to present ideas convincingly.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.