Retail Training Implementation Specialist

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Description

Do you have a superpower for recalling the quirkiest details? Like your cousin's favorite crayon color from preschool? Do you have an insatiable curiosity that makes you ask "why" at least a hundred times a day? Do you thrive on helping others achieve their wildest dreams?

If so, you are likely a great fit for the Trek University team!

We are hiring a Retail Training Implementation Specialist to join our crew in Waterloo, WI. This role supports the execution of our retail training programs, auditing trainee progress and ensuring the effectiveness of their development.

The ideal candidate will be an expert on the vast library of Trek U resources, a connector who can link trainees with the help they need, and a relationship builder with empathy and listening skills. You should be able to uncover the core issues holding trainees back to inform adjustments to future training content creation.

This multifaceted role connects you with various people in the company, providing valuable feedback to inform the growth of the company’s future leaders. If you’re passionate about development and love solving problems, we want to hear from you!

Responsibilities:

• Monitor and track trainees' development and progress.
• Identify and provide necessary materials and resources to trainees.
• Understand and address reasons for trainees falling behind schedule, collaborating with Retail Managers to overcome challenges.
• Investigate training effectiveness, seeking and receiving feedback.
• Collaborate with trainers and content creators to enhance and improve their work.

Requirements:

• Retail experience preferred (bike retail a bonus!)
• Organized and detail oriented
• Passion to help others succeed
• Energy, empathy, and authority
• Great communication skills
• Receptive to feedback, learn-it-all attitude & approach
• Ability to present training material in a fun and engaging way
• Ability to create, maintain, and analyze Excel databases

Trek Benefits:

•    Flexible and fun company culture
•    Competitive health care
•    PPO & HDHP medical plan options, Dental insurance, Vision insurance
•    Flexible Spending Accounts (FSA)
•    Free life insurance & optional term life insurance
•    Competitive vacation package
•    401(k) with match and Employee Stock Ownership Plans (ESOP)
•    12 weeks of maternity leave with 100% pay
•    Flexible holiday schedule – 10 company holidays
•    Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
•    Employee discounts on all product
•    Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.  This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish