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Senior - Analista Funcional

Buenos Aires, Argentina (Hybrid)

Senior - Analista Funcional

2 Weeks ago • 1-8 Years • Systems Design

About the job

1 skill required for this role

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sql

Job Description

This Senior Functional Analyst role requires over a year's experience in incident or evolutionary ticket management. Responsibilities include incident resolution (supported by the development team) and evolutionary requirements (following phases of data gathering, design, IT testing, user testing, and implementation management). The ideal candidate possesses knowledge of ServiceNow or similar ticketing systems, system analysis and design, functional design creation, test case development, and SQL. Advanced or graduating students in Systems Engineering or Computer Science are encouraged to apply. Intermediate-advanced English reading and writing skills are needed. The position is hybrid/remote.

Must have:

1+ years incident/evolutionary ticket mgmt exp
ServiceNow or similar ticketing system knowledge
System analysis & design, functional design creation
SQL and ServiceNow knowledge
Advanced/Graduating Systems Engineering/Computer Science student

Good to have:

IT Infrastructure Upgrades
IT Operations Management
IT Project Lifecycle
IT Support
IT Troubleshooting

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Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Senior Associate

Job Description & Summary

Requisitos:

- Experiencia mayor a un año en gestion de tickets relacionados a incidentes o evolutivos.

- Conocimiento inicial en ServiceNow o en alguna ticketera similar.

- Conocimiento de análisis y diseño de sistemas, elaboración de diseños funcionales y casos de prueba.

- Conocimiento en SQL y ServiceNow.

- Estudiantes avanzados graduados de Ingenieria o Licenciatura en Sistemas
- Inglés intermedio- avanzado en lecto-escritura

Tareas:
- Resolución de Incidentes con soporte del equipo de desarrollo.

- Secundariamente estará a cargo de requerimientos evolutivos siguiendo las fases de relevamiento, diseño, prueba de IT, prueba de usuario, gestion de la implementación.

hibrido/ remoto

Comprender la importancia de la correcta gestión de la información
Conocimiento en seguridad de la información y protección de datos
Correcta gestión de la seguridad de la información

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Computer Engineering, Computer Program Installation, Computer Programming, Computer Technical Support, Creativity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Incident Management and Resolution (IMR), Inclusion, Information and Communications Technology (ICT), Intellectual Curiosity, IT Infrastructure Upgrades, IT Operations, IT Operations Management, IT Project Lifecycle, IT Support, IT Troubleshooting, Learning Agility {+ 11 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

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About The Company

PWC

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At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 152 countries with over 327,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity.

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