Service Advisor, Conseiller(e) en service après-vente (H/F)- Luxembourg

• Centré sur le client : vous agissez en pensant au client. Vous avez de l'expérience dans le service client et vous êtes capable d'améliorer la capacité de l'équipe à offrir une excellente expérience client. Vous êtes un excellent résolveur de problèmes. Une expérience dans l'industrie automobile est considérée comme un atout
• Dynamique et savez gérer plusieurs tâches à la fois : vous hiérarchisez votre temps et vos tâches de manière efficace et vous respectez les délais. Vous êtes énergique, très organisé et proactif. Vous vous épanouissez dans un environnement en constante évolution, tout en gardant le souci du détail
• Désireux d'apprendre : Nous attendons de vous que vous ayez une connaissance approfondie des réparations et des technologies automobiles et que vous soyez désireux de développer en permanence vos connaissances sur les opérations de service et les systèmes des véhicules
• Un excellent communicateur : Vous communiquez clairement et respectueusement en anglais et en français, vous agissez en tant qu'ambassadeur Tesla par le biais des canaux numériques, du téléphone et en face à face 
• Flexible : Vous aimez collaborer étroitement avec différents types de personnes et pouvez établir et maintenir de solides relations de travail avec toutes les parties prenantes internes
• Conduire en toute sécurité : Nous exigeons que vous soyez titulaire d'un permis de conduire complet et valide

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Would you like to help accelerate the global transition to sustainable energy?   At Tesla, that's our mission.   

Our after-sales service advisors coordinate and deliver a consistent quality of service to customers whose vehicles are being serviced or repaired. As true ambassadors of the brand, they are on the front line and help to reinforce our mission. We've created one of the most innovative vehicles ever made, and you'll be helping to deliver an equally innovative service to customers.  

Responsibilities

• Communicating: Supporting and informing customers throughout their journey with the service, from first contact to when they get their Tesla vehicle back. You will manage minor escalations and difficult conversations, liaise with relevant internal teams and resolve issues.
• Co-ordinate: Organise customer appointments both digitally and physically in the service centre. You will act as the coordination point between our customers and the rest of the service team to achieve excellence on every service visit. In addition, you will ensure that all health and safety rules and procedures are followed for both employees and customers. You will assist with local invoicing where necessary
• Collaborate: Building relationships across teams and departments, you will seek to ensure consistency in our customer experience, meeting and exceeding individual KPIs and supporting your team
• Innovate: As a team, you will be responsible for continuously creating, identifying and implementing improvements to the customer experience

Requirements

• Customer focused: you act with the customer in mind. You have experience in customer service and are able to improve the team's ability to deliver an excellent customer experience. You are an excellent problem solver. Experience in the automotive industry is considered an asset.
• Dynamic and able to multi-task: you prioritise your time and tasks effectively and meet deadlines. You are energetic, highly organised and proactive. You thrive in a fast-paced environment, while maintaining an eye for detail.
• Willing to learn: We expect you to have an in-depth knowledge of automotive repair and technology and be willing to continually develop your knowledge of service operations and vehicle systems
• An excellent communicator: You communicate clearly and respectfully in English and French, acting as a Tesla ambassador through digital channels, over the phone and face to face 
• Flexible: You enjoy working closely with different types of people and can build and maintain strong working relationships with all internal stakeholders
• Drive safely: We require you to hold a full and valid driving licence