Service - Service Advisor, Dongtan, Gyeonggi, Korea

The Service Advisor at Tesla's Dongtan, Gyeonggi, Korea service center provides professional service to all customers, managing appointments, work orders, quotes, and invoices using internal systems. Responsibilities include handling customer inquiries, ensuring adherence to company policies, providing feedback on programs, accurately recording data, updating customers on repair progress, verifying completed repairs, coordinating vehicle handover, and conducting customer satisfaction surveys. The role requires strong customer service skills, automotive technical understanding, and proficiency with service center applications and MS Office Suite. The ideal candidate has at least two years of customer service experience in the automotive industry and a valid driver's license. A relevant degree or certification is preferred.