Outscal Logooutscal logo

Technical Support Engineer (Tier 3)

12 Hours ago • 2 Years +

Job Summary

Job Description

Moon Active seeks an experienced Technical Support Engineer (Tier 3) to manage game escalations, perform in-depth troubleshooting, research and diagnose player issues, lead game campaigns and technical maintenance, manage game releases across Apple/Android platforms, and collaborate with various teams. Responsibilities include resolving complex issues escalated from other support levels, analyzing game logs and analytics events, working with REST APIs and WebSockets, and building structured documentation. The ideal candidate possesses proven experience in Tier 2 support or similar roles, proficiency in SQL and data analysis, and experience with system log analysis tools (Kibana/Coralogix), observability systems (NewRelic, Datadog), and REST APIs/WebSockets.
Must have:
  • 2+ years Tier 2 support experience
  • SQL & data analysis expertise
  • System log analysis (Kibana/Coralogix)
  • Observability systems (NewRelic, Datadog)
  • REST APIs & WebSockets (Postman/hoppscotch)
  • Troubleshooting & problem-solving skills
  • Excellent written and verbal communication

Job Details

Description

Moon Active is one of the world’s fastest-growing mobile game companies, providing entertainment to millions of active users across the universe.

We’re looking for an experienced Technical Support Engineer with a creative mind and extraordinary problem solving skills to join our team. The team aims to provide immediate, high-quality solutions to any issues rising directly from our game.

Responsibilities

  • Managing game escalations, including business and technical aspects
  • Performing in-depth troubleshooting including analytics events, reading and analyze game logs
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve players issues
  • Leading game campaigns and technical maintenance events end 2 end
  • Managing game releases, including rollouts on Apple/Android platforms, tracking rollout KPIs, crash rates and ANRs
  • Providing solutions for complex issues that were escalated by other support levels
  • Collaborating with the Business, Operation, Support and R&D teams

Requirements

  • 2+ experience in Tier 2, Technical Support, Production Engineer or similar role
  • Proven experience with SQL and data analysis
  • Experience with system log analysis (Kibana/Coralogix)
  • Experience with observability systems, monitoring and alerting (NewRelic, Datadog etc..)
  • Experience working with REST APIs and WebSocket (Postman / hoppscotch)
  • Ability to understand flows and provide creative troubleshooting solutions
  • Multi-tasker, self-learner, highly motivated and a team player
  • Strong capabilities building organized processes and structured formal documentation.
  • English - excellent written and verbal communication skill

Similar Jobs

Tamatem Games - Senior Quality Assurance Representative

Tamatem Games

Amman, Amman Governorate, Jordan (On-Site)
11 Hours ago
N-iX - Senior Java Engineer

N-iX

Colombia (Remote)
1 Month ago
N-iX - Senior Full-Stack .NET Engineer

N-iX

Poland (Hybrid)
3 Weeks ago
N-iX - Junior QA Automation Engineer (with Python)

N-iX

Poland (Remote)
1 Month ago
SuperPlay - QA Manual Engineer

SuperPlay

Warsaw, Masovian Voivodeship, Poland (Remote)
9 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

CloudHire - Quality Engineer

CloudHire

Maharashtra, India (Remote)
1 Week ago
Stake Logic - QA Engineer

Stake Logic

(Remote)
1 Month ago
SmileGate - Group IT System Development and Operation

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
2 Months ago
Provenir - Senior Quality Assurance Automation Engineer

Provenir

Bengaluru, Karnataka, India (On-Site)
7 Months ago
Virtusa - Pega Automation Tester

Virtusa

Gurugram, Haryana, India (Hybrid)
5 Months ago
Zeta - Software Development Engineer in Test I / II

Zeta

Hyderabad, Telangana, India (On-Site)
5 Months ago
Reliance Industries  - Manual Do QA

Reliance Industries

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Visa - Senior Consultant Software Engineer - Full Stack

Visa

Warsaw, Masovian Voivodeship, Poland (Hybrid)
4 Months ago
undefined - Solutions Architect

London, England, United Kingdom (On-Site)
2 Hours ago
Blazesoft - QA Analyst

Blazesoft

Vaughan, Ontario, Canada (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Tel Aviv-Yafo, Tel Aviv District, Israel

NVIDIA - Senior Firmware Design Engineer

NVIDIA

Yokne'am Illit, North District, Israel (Hybrid)
2 Months ago
PLAYSTUDIOS - Game Economy Manager

PLAYSTUDIOS

Tel Aviv District, Israel (On-Site)
1 Month ago
Ilyon - Technical Artist

Ilyon

Rosh Haayin, Center District, Israel (On-Site)
11 Hours ago
SuperPlay - Monetization Manager - DD/DI

SuperPlay

Tel Aviv District, Israel (On-Site)
1 Week ago
Plarium - Business Product Analyst

Plarium

Herzliya, Tel Aviv District, Israel (Hybrid)
1 Month ago
NVIDIA - Software Engineer

NVIDIA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Month ago
PAPAYA - Senior React Native Developer

PAPAYA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
7 Months ago
Ludeo - Senior Back End Developer

Ludeo

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Month ago
NVIDIA - Manager, Software Verification

NVIDIA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Month ago
Playtika - Senior Level Designer - Solitaire Grand Harvest

Playtika

Israel (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

As one of the world’s fastest-growing mobile game companies, we produce engaging entertainment that is enjoyed by players across the universe!

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (Hybrid)

Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

View All Jobs

Get notified when new jobs are added by Moon Active

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug