Tesla Support Advisor (Norwegian Speaking)
Job Summary
Job Description
Tesla seeks a Norwegian-speaking Support Advisor in Oslo to provide exceptional customer support, resolving roadside, technical, and service inquiries. This role involves collaborating with internal teams to ensure consistent customer experiences, creating a valued and informed customer journey. Responsibilities include guiding customers, troubleshooting issues, and educating them on Tesla products and services. The ideal candidate is customer-centric, an excellent communicator (fluent in Norwegian and English), digitally savvy, a skilled multitasker, a fast learner, and a flexible team player. The role requires a full, valid driver's license and may include weekend and evening shifts.
Must have:
- Customer-centric approach
- Fluent in Norwegian & English
- Excellent communication skills
- Technical troubleshooting abilities
- Strong problem-solving skills
- Ability to work in shifts
Good to have:
- Additional languages
- Experience in customer support
Perks:
- Competitive compensation and benefits
- Ongoing training and development
- Dynamic work environment
- Innovative technology
2 skills required
Job Details
What to ExpectWhat You’ll DoWhat You’ll Bring
Do you want to help accelerate the world’s transition to sustainable energy?
At Tesla, that’s our mission.
Our Tesla Support Advisors deliver outstanding customer support, representing Tesla brand values and enabling our mission.
We offer…
- A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
- The chance to work with innovative technology, advanced tools and software
- Ongoing training and development to help you grow your skills and career
- A competitive compensation and benefits package
- A safe, clean and fun workplace
- Support: You will support Tesla customers on a wide range of matters, resolving roadside, technical and service-related inquiries. We trust you to guide, educate, troubleshoot and contribute an excellent customer experience, every time
- Coordinate: You collaborate with a wide network of Tesla colleagues and departments locally and globally. By partnering across teams, you aim to ensure consistency in our customer experience
- Make a difference: We depend on you to create an experience where every Tesla customer feels valued, heard and informed
- Develop: You will be a part of a brilliant team with the mind-set to grow. Our Tesla Support Advisors face new challenges every day and we consistently push each other to learn and develop
- Customer-centric above all: No matter what, you act with customer in mind. You have a clear background within customer support, and will contribute to the team’s ability to deliver an even better experience
- An excellent communicator: You manage Swedish & English fluently and always communicate clearly, concisely and respectfully. Additional languages are a plus
- Digitally savvy: You have the ability to adopt and adapt quickly to new technology and systems
- A skilled multi-tasker: You prioritize efficiently, deliver on time and never lose sight of the big picture
- A fast learner: We do not expect you to be a Tesla expert on day one and our dedicated training team will upskill you quickly. We do expect you to be eager to learn and thrive on new challenges
- Flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team. This may include weekends as well as morning and evening shifts
- Safe to drive: We require you to hold a full valid driver’s license
Join the mission. Apply today!
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