Thai Player Support Agent
Job Summary
Job Description
- Native Thai
- Customer Service
- Gaming Support
- Email/Chat Support
- Video Game
- Travel Support
- Help Desk
- Technical Support
- Dynamic Culture
- Video Games Focused
6 skills required
Job Details
Description
Support the customer service operations including but not limited to evaluating, monitoring, analysing of results, and implementing any changes.
Perform language translation and proofreading where necessary.
Respond and support players issues via chat and email, including but not limited to password resets and more.
Business hours 10:00-19:00 Wed-Sun (shift work)
Requirements
- 0-1 years of customer service (nice to have) and video game, travel support, help desk, technical support experience within an email contact centre environment.
- Effective in Native written communication skills in Thai.
- Able to deliver excellent customer service via email and chat.
- Able to understand games from a gamer’s perspective and give in-depth gaming (PC/console/mobile) troubleshooting and support.
- Able to solve and analyze information accurately with appropriate speed and within guidelines.
- English skills are nice to have but are not needed.
- Team player mentality.
Benefits
- Collaborating with people creating innovative interactive entertainment.
- Dynamic and entrepreneurial culture.
- Video games focused environment.
- Contract Employee*Permanent employee promotion is available.
- Trial period: 3 months / No change in conditions.
- Up to 50,000 yen reimbursement or train pass.
PTW is a provider of custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.
We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, and 1518. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.
Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.
In summary, we connect and bring fun to the world.
Welcome to PTW, Family of Brands
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About The Company
We’re a global team of passionate, hard-working, ambitious gamers, whose goal is always to make every gamer's experience as perfect as possible. We’re dedicated to helping your players, because they’re part of our community too. We’ve been working hard for players, clients, and the games industry for over 30 years, providing industry-leading services to every part of the globe.
We believe great work gets done by teams who love what they do. This is why we approach every solution with an all-minds-on-deck strategy that leverages our global workforce's strength, creativity, and passion.
8,500+ passionate gamers
650+ top developers and publishers as clients
5.3 million hours QA testing
7 year average client partner tenure
2,500+ LQA titles
PTW is a boutique games services company with over 40 offices in 16 countries worldwide. Our range of services include quality assurance, localization, player support, community management, art production, game development, and audio production services.
We believe that innovation comes in all sizes, which is why we take on projects of any size and love crafting a custom solution, no matter the scale.
PTW, comprised of global subsidiaries, is a UK-based holding company formed in 2016 under the umbrella of Poletowin Holdings, Inc. which is listed on the 1st Section of Tokyo Stock Exchange as 3657.
The PTW family of brands includes SIDE, 1518 Studios and Entalize
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