VIP Manager

Job Description

We’re​ ​looking for​ ​a​ ​VIP Manager to join our amazing project at Murka.

You will be responsible for acquiring and retaining VIP customers, delivering the highest level of direct customer care and building a unique VIP club within the game.

Responsibilities

• managing all aspects of the relationship with VIP users;
• developing strategies to increase loyalty and retention;
• helping VIP users in solving in-game and technical issues;
• monitoring and analyzing the VIP dashboards daily and taking appropriate actions to ensure maximum value through VIP users life cycle;
• working closely with the product team to ensure proper segmentation of promotional offers, rewards, in-game events;
• reactivating VIP users through emails, Messenger, chat.

Requirements

• Experience in VIP player management (RMG, sweepstakes sector)
• Deep understanding of player behavior and engagement strategies
• Analytical mindset to optimize player engagement and retention
• Excellent communication and relationship-building abilities
• Experience with VIP promotions, loyalty programs, Tableau and CRM tools

Nice to have

• experience in Sales
• experience with Social Casino/Sweepstakes apps