Collections Specialist

Description -

Job Summary
• This role is responsible for working in conjunction with AI performing collection activities in a group mailbox setting. The role engages heavily with internal and external customers negotiating and collecting payments. Extensive use of internal tools and automation is required. This role will work closely a small global collections team for a high volume, low dollar collections portfolio of approximately $5M and 1,500 customers. Identifies non-payment trends, and recommends write-offs, cash application and works with development team testing new phases of the technology. Extensive internal communication.

Responsibilities
• Works with assigned GMB occasionally covering co-workers portfolios.
• Daily resolves disputes relating to non-payment, cash application, PO related inquiries, account statements etc.
• Extensive use of SAP for account queries.
• Conducts review of automated decisions ensuring proper course of action has been achieved.
• Interacts with internal customers to resolve disputes.
• Resolves disputes concerning customer payments on overdue accounts, skillfully negotiating, and ensuring timely payments.
• Identifies non-payment trends and collaborates with internal partners to resolve issues.
• Applies foundational principles and contributes proactively to projects through research and data analysis support, providing regular updates on accomplishments and impediments.
• Supports priority projects with direction, maintaining relationships with internal stakeholders and sharing information via standardized reports.

Education & Experience Recommended
• Four-year Degree in Business Administration, Economics, Finance, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 2-4 years of work experience in collections or 4+ years of experience in order management or credit

Knowledge & Skills
• Collections
• Understands Quote to cash
• Accounting a plus

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.

Complexity
• Learns to apply basic theories and concepts to work tasks.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
 

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement