Customer Support Agent with English and Spanish
About the job
Job Description
- English and Spanish
- Customer Service
- Contact Center
- Problem Solving
- Video Game Knowledge
- Technical Support
- Multicultural Environment
- Game Support
- HMO Coverage
- Rice Allowance
Job Purpose:
- Provide support and answer inquiries for Live Players.
- Gather relevant data from the players, understand the root cause, and offer personalized solutions.
- Constantly keeping yourself updated in terms of game/features/design/procedural changes.
- Be in tune with the project’s productivity and quality targets.
- Carefully check the backlog and report negative trends as soon as possible.
- Maintain healthy KPI results on a daily/weekly/monthly basis.
- Native level of fluency in written and spoken Spanish.
- High level of fluency in written and spoken English.
- Excellent written and verbal communication skills.
- At least 1 year of working experience in customer service, player support, or contact center.
- Hands-on experience with contact center processes, tools, and multilingual support.
- Innovative and passionate about delivering the best user experiences possible.
- Ability to diagnose and solve problems with varying complexity, using multiple tools or knowledge bases.
- Must be experienced and comfortable with working in a fast-paced environment and dealing with constant change.
- Video games knowledge.
- Technical support experience in a customer-focused role is preferred, but not essential.
- Helpshift
- Zendesk
- Slack / Zoom
- MS Office Suite
- iOS/Android/Switch/PlayStation/PC experience.
- Ability to work in a multicultural environment.
- Game support knowledge.
- A fun and dynamic community of artisans where you can make a difference.
- Yearly service incentive leave of five (5) days with pay upon completing one (1) year of employment and every anniversary thereafter.
- Additional Days Off according to Amber’s internal policy.
- HMO Coverage after regularization.
- Monthly Rice Allowance after regularization.
- A professional and friendly work environment.
- A competitive compensation package.
- Awesome and talented colleagues.
- Support from all your teammates.
- Access to training and learning programs.
Add your resume
Upload your resume, increase your shortlisting chances by 80%
About The Company
Amber is a full-service game development and creative services agency, with offices in Bucharest, Botosani, Craiova, Kyiv, Warsaw, San Francisco, Los Angeles, Guadalajara and Montreal. We're structured as a network of studios with different skills and specializations, delivering top quality services in full game production, co-development, engineering, design, live ops, quality assurance and more.
Get notified when new jobs are added by Amber
Similar Skill Jobs
Schbang, India (On-Site)
Schbang, India (On-Site)
Every matrix, Ukraine (Hybrid)
Every matrix, Ukraine (Hybrid)
Every matrix, Ukraine (Hybrid)
Every matrix, Ukraine (Hybrid)
Every matrix, Ukraine (Hybrid)
Every matrix, Ukraine (Hybrid)
Every matrix, Ukraine (Hybrid)
Every matrix, Ukraine (Hybrid)
Get notifed when new similar jobs are uploaded
Jobs in Manila, Metro Manila, Philippines
Keywords Studios (Player Support), Philippines (Remote)
Starkflow, Philippines (Hybrid)
workato, Philippines (On-Site)
workato, Philippines (On-Site)
Keywords Studios (Player Support), Philippines (Hybrid)
Secret 6, Philippines (Hybrid)
Secret 6, Philippines (On-Site)
Secret 6, Philippines (On-Site)
Secret 6, Philippines (Hybrid)
gamigo group, Philippines (On-Site)
Get notifed when new similar jobs are uploaded
Customer Service Jobs
OKX, Malaysia (Hybrid)
OKX, Hungary (Remote)
OKX, Malaysia (On-Site)
OKX, Malaysia (On-Site)
OKX, Malaysia (On-Site)
OKX, Türkiye (On-Site)
OKX, Brazil (On-Site)
OKX, Malaysia (Hybrid)
OKX, Malaysia (On-Site)
OKX, Hungary (On-Site)
Get notifed when new similar jobs are uploaded
