Customer Support Operator - Games

As a Customer Support Operator at Embark, you will be overseeing the daily operational work of our outsourced support team and keep up to date with the information for our game(s). You’ll work closely with our agents and help design player-centric solutions to problems large and small.

You won’t be sitting and answering player questions nor get scared by a loudly ringing phone; instead you'll be helping to support our team of agents and working on keeping the flow of information open and efficient by providing daily support in customer case management, make sure relevant information is being shared and finding solutions to complex customer support cases.

In order to succeed in this role, you know how to handle last minute changes, don't fear administrative work and will partake in cross-team meetings while maintaining our tools and projects.

Who are you?
You have a passion for player-centricity and service. Experienced in Customer Support —meritorious if it's from the games industry — you are serviceminded, empathetic, and business-minded. You know and love the game and you understand that our players are passionate and important. You advocate for players internally and ensure that they are well taken care of in every way possible. You are patient and kind, an eternal problem solver, and a champion for our players. Oh, and you thrive in the absolute chaos of a live service game! Sound like you? Please apply!

Example of responsibilities 

• Support our agents in their daily operational work by resolving escalated issues
• Keep internal and external documentation up to date
• Investigate and report bugs
• Cooperate with all other departments in the company to keep a steady flow of information
• Possibility to drive own projects

We would love if you have

• A native-level command of English
• Ability to demonstrate effective written communication to assist all audience and skill level
  
• You are social and like to have contact with many people in the company
• Experience in customer support, particularly within the gaming industry
• Experience and enthusiasm for gaming
• A versatile working style

At Embark we offer competitive salaries, passionate colleagues to share knowledge with and much more, but most of all we invite you to take part of a journey into the unknown, to build creative, surprising and beautiful experiences together.

We welcome game makers of all sex, class, colour, age, gender identity, education, religion, opinion, culture, nation of origin, language, sexual orientation, shape, size, and ability.

Did we leave anyone out? Well, we welcome you, too! We think that the gaming industry is made better when everyone has a seat at the table.

Be yourself at Embark and make games while doing so. Please apply with confidence. We can’t wait to hear from you (in English)!

If this role doesn't quite match what you're looking for, feel free to apply to us via our "Open Application."