Head of IT Support
About the job
SummaryBy Outscal
Description
- To develop and maintain a comprehensive internal database of customer information to drive efficiency & consistency
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience
- Respond quickly and accurately to a large volume of customer inquiries
- Respond to customer feedback on a daily basis, generating reports so that the company can improve the overall quality of service
- Define and track KPIs including response time & resolution time
Requirements
- 5 years of related experience required
- Proven Experience in a leadership role within a customer operations or customer service environment
- Strong leadership and management skills with the ability to effectively lead and inspire team
- Excellent knowledge of customer service tools and technologies
- Strong attention to detail and problem-solving skills with the
About The Company
Jobs in London, England, United Kingdom
England, United Kingdom (Hybrid)
England, United Kingdom (Hybrid)
England, United Kingdom (Hybrid)
England, United Kingdom (Hybrid)
England, United Kingdom (Hybrid)
England, United Kingdom (Hybrid)
England, United Kingdom (Hybrid)
England, United Kingdom (Hybrid)
England, United Kingdom (Hybrid)
England, United Kingdom (On-Site)
Customer Service Jobs
Quebec, Canada (On-Site)
Bucharest, Romania (On-Site)
California, United States (On-Site)
Montenegro (Remote)
Georgia (Remote)
Ireland (Remote)
Serbia (Remote)
Ukraine (Remote)
Cyprus (Remote)
Armenia (Remote)
