Head of Network Operations

The Head of Network Operations is a key leadership role responsible for supervising and leading the organization's sophisticated global network infrastructure. Reporting to Head of Network Products and Services (NPS), this position will lead a high-performing team to deliver operational excellence, ensure network reliability, and drive dynamic initiatives that enhance the scalability and efficiency of network services.

LSEG runs one of the world’s largest networks globally, comprising of low latency high frequency trading systems, real time market data distribution and over 100 points of presence 24/7. Operational resiliency and stability are core given the systemic importance of this critical national infrastructure.

We are seeking a Senior Technology Leader to run our global network operations across 4 product lines in NPS: LAN connectivity, WAN& Edge connectivity, Market & Customer Connectivity and Application Network Connectivity. This is a critically important role as the team supports all business divisions for the group.

We need a motivational leader who can be a role model to the team, support the transformation programs, whilst improving availability and performance of our network.

Senior executive level stake holder management is required, in addition to managing relationships with clients, partners and all internal service groups.

Role Responsibilities

• Manage a large team of internal and scale partner resources responsible for level 2/3 operations of all product lines from NPS globally.
• Lead global network operations, ensuring the stability, performance, and availability of the organization’s critical infrastructure.  
• Ensure Operational Resiliency across all production network services globally, across all business lines.
• Develop and implement strategies to optimize network performance, minimize downtime, and improve fault tolerance.
• Lead and mentor a distributed team of network engineers and operations professionals, fostering an environment of teamwork, ownership, and excellence. Drive SRE standard processes and the implementation of automation and monitoring solutions to improve operational efficiency and proactive issue resolution.
• Ensure Operational Resiliency across all production network services, globally, across all business lines
• Collaborate with multi-functional teams to align network operations with business objectives, ensuring seamless support for global operations.
• Lead incident response and problem resolution for critical network issues, driving continuous improvement in incident management practices.
• Establish and manage metrics to supervise operational performance, ensuring compliance with SLAs and regulatory requirements
• Oversee vendor operational relationships, and service-level agreements to optimize service delivery and cost efficiency.
• Keep abreast of emerging trends and technologies in network operations, demonstrating advancements to drive ground-breaking improvements.

Qualifications:

• Demonstrable experience of running network operations for large, global, multi product teams and platforms.
• Deep technical knowledge and understanding of Network technologies & principals, trends in the industry.
• Rich experience of managing multiple 3rd party/vendor relationships from operational level.
• Ability to lead and inspire teams, set strategic direction, and drive organizational goals.
• Excellent verbal and written communication skills to effectively interact with partners (to C-level), clients, and team members.
• Strong commitment to delivering excellent service, maintaining service level agreements, and continuously improving service quality.
• Strong entrepreneur skills with a demonstrable ability to build and manage high-performing teams.
• Expertise in network infrastructure, protocols, and technologies, including SD-WAN, MPLS, VPN, cloud networking, and automation. 
• Exceptional problem-solving skills and a result oriented demeanor.
• Solid understanding of ITIL and other standard processes in service management.
• Bachelor’s degree experience or equivalent in Computer Science, Engineering, or related field; advanced degree preferred.
• Experience in highly regulated/Financial services preferred 

Leadership and Management Experience

• Solid skills in managing individuals and leading high performing teams in an international, multicultural construct.
• Demonstrable experience of leading teams globally, spanning across geographies and regions, across Operations
• Experience of defining strategic goals for functions/divisions and systems for measuring goal attainment.
• Finding opportunities to partner with external technology organisations, developing the approach and negotiating terms Leadership and management experience at an appropriate level, managing global teams in a matrix environment
• Ability to influence across multiple functions, business lines in a global matrixed organization
• Experience of successfully planning and delivering large scale complex technology operations and technology transformation programmes
• Strong verbal and written communication skills, with ability to communicate technical information to non-technical stake holders and to listen to identified concerns and adapt accordingly
• Ability to work well under pressure – particularly during an incident.
• Capability to attract and recruit top talent, motivate the team, delegate effectively, celebrate diversity within the team, and manage performance; widely viewed as a strong developer of others.
• Persevere in the face of challenges and exhibit a steadfast resolve and relentless commitment to higher standards, which commands respect from followers.
• A leader who is self-reflective and aware of their own limitations; leads by example and drives the organization's performance with an attitude of continuous improvement by being open to feedback and self-improvement.

ABOUT US:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. LSEG creates possibility across the financial markets, with a commitment to excellence in delivering the services customers expect, through dedicated, open-access partners. LSEG is a systemically important part of the global financial system. It is the UK’s second largest financial services business by market capitalisation, and in the top 10 of the FTSE 100.

A major financial information provider, with extensive experience, deep knowledge, and worldwide presence across financial markets, LSEG enables businesses and economies around the world to fund innovation, manage risk and create jobs. LSEG has contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.

Through a comprehensive suite of trusted financial market infrastructure services – and its open-access model – LSEG provides the flexibility, stability and trust that enable their customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in London, with significant operations in 70 countries across EMEA, North America, Latin America, and Asia Pacific. The Group employs 26,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

The core values of the business are integrity, partnership, excellence, and change.

OUR PURPOSE:

LSEG is critical to the global economy and is a high growth company with a recognised track record in innovation and disruption. The company has demonstrated its successful strategy as shown in its strong financial performance. Post the Refinitiv acquisition, LSEG has shifted from a period of integration to transformation. The Group is a proven innovator with its market leading strategic partnership with Microsoft enabling next-gen data, analytics and cloud infrastructure solutions. It is uniquely positioned to capture growth opportunities stemming from four key market trends: digitalisation, sustainability, capital optimisation and operational resilience.

LSEG operates across five divisions:

Data & Analytics: delivering data-driven insights, indices, and products to customers simply and flexibly so they can make better-informed decisions.

FTSE Russell: delivering category defining indices across asset classes and investment objectives to create new possibilities for the global investment community.

Risk Intelligence: providing a comprehensive suite of screening, due diligence, verification and onboarding solutions, helping customers protect their businesses from a wide range of threats.

Markets: supporting customers across the end-to-end capital markets workflow, providing them with access to liquidity across multiple asset classes and regions; supporting their clearing and reporting obligations; and providing risk and balance sheet solutions.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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