ID Direct Transport Team Leader

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Key Responsibilities

Customer Experience Leadership :

• Lead a team of agents managing a portfolio of customers, optimizing the delivery of non-physical and outsourced physical products.
• Drive transformations and change management initiatives to build high-performance team and shift the customer experience agent culture from transactional to consultative and value-added.
• Support customers proactively and drive issue resolution within a specific or area geography.
• Foster strong customer relationships and team engagement.
• Support onboarding and coaching of new and existing team members to build a productive and consultative team.

Enabling Growth :

• Promote the adoption of our digital solutions for customers and Customer Experience teams.
• Drive growth business opportunities through upselling and cross selling.

Improving Customer Experience :

• Build strong relationships with customers, understanding their business, service needs, drivers, and desires.
• Monitor customer satisfaction across segments and collaborate with relevant teams to drive local improvements.
• Represent the voice of the customers throughout the organization while maintaining the company’s vision.

Delivering Efficiently :

• Review and achieve Objectives’/KPI’s that has been setup and continuously make improvement and feedback related with the Objective’s/KPI’s.
• Ensure good collaboration and customer experience as part of cross-functional teams.
• Work closely with all stakeholders to lead and accelerate efficiency.
• Identify, analysis, and take improvement action on any or recurring issues.

Who we are looking for

• Strong background in the logistics or shipping with at least 1-2 years of relevant industry experience.
• Strong business acumen and excellent commercial knowledge of the local market landscape.
• Continuous growth and improvement mindset with a global orientation.
• Effective leadership and coaching skills.
• Open-minded and innovative, with a strong customer-centric mindset and creative problem-solving skills.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.