Immigration Associate

6 Months ago • 1-3 Years • Human Resource • Operations

Job Summary

Job Description

Tencent seeks an Immigration Associate to manage and process immigration matters for global employees. Must have experience in HR operations with a focus on immigration, strong communication and problem-solving skills, and proficiency in HR systems.
Must have:
  • Immigration Experience
  • HR Operations
  • Problem Solving
  • HR Systems
Good to have:
  • Workday Experience
  • ServiceNow Experience
  • Bilingual Mandarin
  • Case Management
Perks:
  • Tencent Culture
  • Global Operations

Job Details

Responsibilities:

About Tencent

Tencent is an Internet-based platform company founded in Shenzhen, China, in 1998. We use technology to enrich the lives of Internet users and assist the digital upgrade of enterprises. Our mission is "Value for Users, Tech for Good". We embrace a culture of teamwork & creativity and are driven by our values - Integrity, Proactivity, Collaboration and Creativity.

We are rapidly expanding our international operations and are looking for top talent to propel us forward. Combining the results-oriented nature of a start-up with the resources of a profitable and leading Internet company, Tencent offers a unique opportunity for aspiring individuals to thrive.
  • Manage and process immigration matters, including work visas, family-based applications and any other work-related visa applications.
  • Ensure all documents are accurate and submitted in a timely manner to ensure a seamless process
  • Act as the primary point of contact for both internal and external stakeholders, providing great customer service and offering guidance through the immigration process
  • Stay abreast of current and upcoming immigration laws and policies, conducting frequent research and analysis on new rulings and regulations
  • Build proper SOPs behind processes, governance and compliance to ensure we adhere to local laws and regulations
  • Provide regular reporting analytics on annual case records, statistics and trends, highlighting any potential issues or hurdles for senior management to resolve

Requirements:

  • Bachelor's degree in Human Resource Administration, Business Administration, or related fields;
  • 1-3years' HR operations experience in an immigration role in a large multinational company supporting multiple countries
  • Prior experience using HR systems (e.g Workday) and case management/ticketing tool, ServiceNow;
  • Self-driven, conscientious, strong adaptability and fast learner;
  • High Customer Service orientation, and strong problem-solving skills
  • Detail-oriented and organized
  • Ability to communicate bilingually (English / Mandarin) to work with both international stakeholders and HQ based teammates will be a huge plus 

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About The Company

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world.


Founded in 1998 with its headquarters in Shenzhen, China, Tencent's guiding principle is to use technology for good. Our communication and social services connect more than one billion people around the world, helping them to keep in touch with friends and family, access transportation, pay for daily necessities, and even be entertained.


Tencent also publishes some of the world's most popular video games and other high-quality digital content, enriching interactive entertainment experiences for people around the globe.


Tencent also offers a range of services such as cloud computing, advertising, FinTech, and other enterprise services to support our clients' digital transformation and business growth.


Tencent has been listed on the Stock Exchange of Hong Kong since 2004.

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