IT ServiceDesk Coordinator
Job Summary
Job Description
- Multitasking
- SD request creation & assignment
- Task implementation in SD system
- Email & correspondence processing
- User interaction & support
- Collaboration with engineers
- Stress resistance
- Call Center experience
Job Details
Project description
IT Servicedesk activities coordinator and Infrastructure systems monitoring
Responsibilities
Creation and assignment of SD requests.
Tasks implementation within the SD system.
Processing emails and other correspondence related with the SD project.
Work with users. Receiving calls. Consulting users by phone about questions within the competence of SD coordinators.
Work with SD engineers. Interaction with different lines of support specialists for acceleration of solving process.
Skills
Must have
Multitasking
Learning and teaching materials
Stress resistance
Service Desk
Nice to have
Call Center
Other
Languages
English: B1 Intermediate
Seniority
Junior
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About The Company
Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 21 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications.
DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.
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