IT Support Engineer

2 Weeks ago • 2 Years +

About the job

Summary_{By Outscal}

This IT Support Engineer role in Copenhagen requires 2+ years of experience in Windows, Apple, network troubleshooting, and web-based application support. You'll provide deskside and remote support globally, focusing on Windows, Apple, and Linux users. Expertise in Office365 and SharePoint is essential.

The IT Support Engineer is a global technical & customer service role that provides L2 end-user support and participates in various technology initiatives & projects. Your duties will include the day-to-day support of internal end-users globally, addressing incidents & requests, mostly from users based locally in Denmark. You will be providing remote and deskside support for Windows, Apple and Linux users and help maintain & manage end user services and devices. You will be an integral member of a global IT team, spanning 40+ countries in nearly every part of the world. You’ll guide, assist & support end users with various situations, answer technology related questions and have an opportunity to work with various teams and learn new technologies. Above all, this is a customer service role in which the quality and timeliness of end user support is paramount.

Core job responsibilities:

Provide a high level of customer service & end user support
Provide remote and desktop support across the globe
Provide VIP\Executive level support
Utilize our ITSM platform to categorize, prioritize and escalate issues as necessary
Take ownership of issue\request through resolution or escalation
Analyze hardware and software problems, troubleshoot per approved procedures
Participate in project related activity in varying capacity
Perform hardware and software setup, configuration, and testing per current standards and approved procedures
Help create and maintain system support documentation
Help with procurement and management of hardware and software licenses

Experience and Requirements:

2 + years of experience in Microsoft Windows, Apple, network troubleshooting & web-based application support
2 + years of experience in providing desk side and remote support
Knowledge of ITIL methodologies preferred but not necessary
Strong experience and understanding of Office365 & SharePoint.
Some experience in Windows and Apple deployment technologies
Experience in working with Jira Service Manager preferred but not necessary
Strong remote end user support experience
Experience in working with Okta or similar SSO technologies
Bachelor’s degree in computer science or related field is advantageous

Please note that this position is only available to candidates who are currently residing in Denmark. Unfortunately, we are unable to consider applicants outside the country.

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