L1 Service Desk Specialist
About the job
SummaryBy Outscal
Growe welcomes those who are excited to:
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Be the first point of contact through the helpdesk tool;
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Make a first level of technical investigations for all issues observed in Monitoring/Customer incident requests;
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Fix known issues or apply workarounds based on documented procedures;
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Create and update procedures documentation;
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Escalate issues to 2nd and 3rd line of support;
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Provide support and troubleshooting on various computer hardware and software issues and solidly understand Infrastructure, Systems, Server, and Network Support.
We need your professional experience:
About The Company
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