About the job
SummaryBy Outscal
L1 Service Desk Specialist role requires 1-3 years of IT experience, expertise in supporting end-user devices, Windows 10-11, MacOS, and Linux administration. Knowledge of endpoint security, Active Directory, SCCM, and VPN is essential.
Growe welcomes those who are excited to:
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Be the first point of contact through the helpdesk tool;
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Make a first level of technical investigations for all issues observed in Monitoring/Customer incident requests;
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Fix known issues or apply workarounds based on documented procedures;
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Create and update procedures documentation;
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Escalate issues to 2nd and 3rd line of support;
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Provide support and troubleshooting on various computer hardware and software issues and solidly understand Infrastructure, Systems, Server, and Network Support.
We need your professional experience:
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At least 1-3 years of IT experience;
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Experience in supporting end-user devices in an enterprise desktop environment;
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Windows 10-11, MacOS, Linux(desirable) administration;
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Understanding of endpoint security (patch management, anti-virus, encryption);
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Basic experience with end-user infrastructure systems such as Active Directory, SCCM, and VPN;
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Basic knowledge of / experience with Task Management Systems;
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Intermediate English.
We appreciate if you have those personal features:
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Proven analytical, troubleshooting, and problem-solving skills;
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Good communication skills;
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Proven ability to multitask, effectively determine priorities, and meet SLA’s.
We are seeking those who align with our core values:
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GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
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DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
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BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.