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L1 Service Desk Specialist

Growe

Masovian Voivodeship, Poland (On-site)

L1 Service Desk Specialist

6 Months ago • 1-3 Years

Job Summary

Job Description

L1 Service Desk Specialist role requires 1-3 years of IT experience, expertise in supporting end-user devices, Windows 10-11, MacOS, and Linux administration. Knowledge of endpoint security, Active Directory, SCCM, and VPN is essential.

Must have:

IT Experience
End-user Support
Windows 10-11
Endpoint Security

Good to have:

MacOS Admin
Linux Admin
Active Directory
SCCM

3 skills required

3 skills required for this role

Add these skills to join the top 1% applicants for this job

linux

macos

communication

Job Details

Growe welcomes those who are excited to:

Be the first point of contact through the helpdesk tool;
Make a first level of technical investigations for all issues observed in Monitoring/Customer incident requests;
Fix known issues or apply workarounds based on documented procedures;
Create and update procedures documentation;
Escalate issues to 2nd and 3rd line of support;
Provide support and troubleshooting on various computer hardware and software issues and solidly understand Infrastructure, Systems, Server, and Network Support.

We need your professional experience:

At least 1-3 years of IT experience;
Experience in supporting end-user devices in an enterprise desktop environment;
Windows 10-11, MacOS, Linux(desirable) administration;
Understanding of endpoint security (patch management, anti-virus, encryption);
Basic experience with end-user infrastructure systems such as Active Directory, SCCM, and VPN;
Basic knowledge of / experience with Task Management Systems;
Intermediate English.

We appreciate if you have those personal features:

Proven analytical, troubleshooting, and problem-solving skills;
Good communication skills;
Proven ability to multitask, effectively determine priorities, and meet SLA’s.

We are seeking those who align with our core values:

GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

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