Junior Configuration Specialist

EveryMatrix is recruiting an experienced Configuration Specialist (QA) to join our MoneyMatrix unit in Lviv!

Company Intro:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide. The company is profitable, has over EUR 100m in annual revenues, and has 700 employees in offices across ten countries in Europe, Asia and the US. EveryMatrix was founded in 2008 and remains a founder-owned private company.

We are looking for a Configuration Specialist to assist the Configuration Manager with the daily configuration and QA tasks. You will be responsible for the monitoring of all payment solution configurations and ensuring that they are operating as intended within the platform. You will have opportunity to work with our AI-based identity verification or KYC (Know Your Customer) services and become an expert in this subject. It is the good knowledgebase in your future career. You will also assist with the investigation of vendor issues which have occurred within the platform due to faulty configuration, managing incidents and reporting back with the cause & resolution to the Configuration Manager.
In this role, you should have a keen eye for detail and excellent communication skills. If you are also competent in executing test cases and are passionate about quality, we’d like to meet you.

Key Responsibilities / Duties:

•  Investigating analytical data to ensure optimal transactional routing;
• Monitoring the payment configuration to ensure all transactional activity is being undertaken correctly and accurately;
• Adjusting configuration based on Vendor supported/restricted territories updates or on Vendor services no longer being supported;
• Managing configuration requests;
• Specifying Vendor Configuration and Routing for new and/or existing Merchants;
• Conducting QA Testing as required to ensure correct configuration setup;
• Analysing configuration issues and proposing appropriate resolutions;
• Investigating and clearing queries in a timely manner, providing update and escalating queries internally and externally to meet SLAs;
• Preparing configuration documentations and maintaining Configuration Management (CM) database;
• Reviewing and recommending improvements to existing CM processes;
• Be able to assist with faulty configurations outside of business hours in case of emergencies.

Experience & Qualifications Required:

• Proven experience as a Quality Assurance Tester or similar role;
• In depth understanding of international payment solutions and alternative payment solutions within an E-Commerce environment from both a customer, back office and technical perspective;
• Analytical mind and problem-solving attitude;
• English: Intermediate+;
• Experience within the online gambling industry is desirable but not essential.

Key Skills and Attributes:

• Numerate with excellent analytical skills;
• High level of attention to detail and trustworthy;
• Capable of working in a fast paced and high-pressure environment.

Work Life Balance:

• 22 paid leave days and two extra paid leave days per year for every year up to 32 days (working days) in addition to the public holidays (11 days). Extra leave days for every extra year at the company – 43 days including public holidays by year 5 of employment.
• 10 sick leave days per year (without a doctor’s note).
• Medical leave: up to 30 days per year, documented with a medical certificate.
• To support women candidates, we offer 21 weeks of maternity leave and 100% work from home until the child’s first birthday for mothers.
• Men receive 4 weeks of paternity leave and can work from home until the child is 13 weeks old.
  

Benefits and Office perks:

• Daily catered lunch or lunch allowance.
• Private Medical Insurance.
• Gym membership.
• Fruits Friday.
• Access to online learning platforms Udemy for Business and O’Reilly and budget for external training.
• Massage at work.
• Frequent free-bar parties, annual whole-company parties (have previously rented our own planes to get everyone together!).
• Fun corner: ping pong table, Xbox, lots of board games.
  
  Check out our Locations for getting a glimpse on our culture, offices and benefits!